Field Technician

Responsibilities :

Provide service and customer support during field visits or dispatches

Tie workflow to schedule

Manage all on site installation, repair, maintenance and test tasks

Diagnose errors or technical problems and determine proper solutions

Produce timely and detailed service reports

Document processes

Operate vehicle in a safely manner and use field automation systems

Follow all company’s filed procedures and protocols

Cooperate with technical team and share information across the organisation

Comprehend customer requirements and make appropriate recommendations / briefings

Build positive relationships with customers

Requirements and skills

Proven Field Service experience

Ability to troubleshoot, test, repair and service technical equipment

English literacy

Ability to work flexible shifts and to adapt to changing work schedules

Familiarity with mobile tools and applications

Technical degree or certification