Process Excellence Lead (Finance) (Six Sigma) | HybridSetup
HRTXPasig City, Metro Manila, Philippines
30+ days ago
Job description
Qualifications :
At least 5 years of progressive experience in process improvement and performance measurement initiatives
Strong background in shared services or BPO environments working with multinational teams.
Lean Six Sigma Green Belt certified; project management or data science certifications are a strong advantage.
Excellent consulting and influencing skills, with the ability to lead initiatives without direct authority.
Proficient in MS Office (Word, Excel, PowerPoint, Visio); knowledge of Excel Macros / VBA is a plus.
Excellent attention to detail and ability to simplify complex processes.
Strong interpersonal, organizational, project management, and presentation skills.
Bachelor's degree required (Business, Finance, or related fields preferred).
Handle inventory and cost accounting activities, including reporting and financial analysis in a SOX-compliant environment.
Utilize U.S. GAAP standards and collaborate with cross-functional teams on cost-related metrics.
Perform complex financial analyses and contribute to monthly close and reporting cycles.
Proficiency with ERP systems (QAD or similar preferred).
Must be open to working shifts aligned with global teams.
Responsibilities :
Lead business process reviews and provide actionable recommendations to reduce costs, improve productivity, and enhance service quality.
Analyze improvement opportunities logged in internal trackers and oversee end-to-end continuous improvement projects.
Collaborate with cross-functional teams across departments to implement productivity and service quality initiatives.
Develop and deliver training programs aligned with Lean Sigma, project management, and service excellence principles.
Act as a coach and mentor for teams and individuals to foster a continuous improvement mindset within GBS.
Address operational challenges, conduct root cause analysis, and provide long-term solutions.
Support service delivery leaders in enhancing stakeholder engagement and improving customer satisfaction metrics.
Coordinate KPI reporting, action plan monitoring, and progress tracking from Operational Council initiatives.
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Excellence Six Sigma • Pasig City, Metro Manila, Philippines
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