CSR - Cebu City (hybrid setup)

Position : Customer Service Representative - Accounting (Hybrid) | Cebu

Work Setup : Hybrid (onsite only 3 times a week)

Location : Cebu

Why Apply?

Hybrid Work Arrangement (only 3 days onsite weekly)

Quarterly Performance Incentives

HMO Coverage starting Day 1, plus 2 Free Dependents

Comprehensive Life Insurance

20% Night Differential Pay

Vacation and Sick Leave Credits

Birthday and Bereavement Leave Credits

Responsibilities :

Respond promptly and professionally to customer inquiries via the products ticketing system

Collaborate with customers to identify, replicate, and resolve product issues through various communication channels

Work closely with team members to provide effective solutions and ensure high customer satisfaction

Share customer feedback and insights during regular team meetings to assist management in making informed, data-driven decisions

Identify recurring support requests related to your expertise and proactively develop knowledge base articles or alternative solutions to reduce ticket volume

Provide outstanding customer service by maintaining a friendly and empathetic tone, delivering timely and proactive responses to maintain high satisfaction scores

Conduct training for new and existing customers via phone and email, guiding them on using the platforms knowledge base to ensure smooth product adoption

Requirements :

Currently in at least the 3rd year of college in courses like Management Accounting, Accounting Technology, Bookkeeping, or related fields

At least 6 months of experience in phone-based customer support (BPO, VA, etc.)

Proficient in English, both spoken and written

Familiar with basic accounting principles and accounting software (e.g., SaaS platforms)

Willing to work night shifts and flexible schedules

Open to working in a hybrid setup in Cebu (3 times per week onsite)

Must have a stable internet connection at home