Administrative and Client Support Specialist - (ZR_28492_JOB)

Job Description

This is a remote position.

Schedule :

• Monday through Friday, 8 AM to 5 PM

Client Timezone : Eastern Time

Client Overview

Join a thriving IT service provider in the Midwest, delivering cutting-edge technology solutions to businesses across various industries. This dynamic company is at the forefront of IT support, offering comprehensive services from basic helpdesk to complex infrastructure management. With a focus on Microsoft technologies and a commitment to excellence, they’re expanding their team to meet growing client demands.

Responsibilities

Requirements

Qualifications

Independent Contractor Perks :

ZR_28492_JOB

Requirements

Responsibilities Client Communication Answer inbound calls in a friendly, professional manner. Gather details and create new support tickets as needed. Route urgent support requests following escalation procedures. Ticket Management Triage new tickets, ensuring accurate categorization and assignment. Follow up on open tickets with clients and vendors to ensure timely resolution. Update ticket notes with clear, accurate information. Sales & Procurement Assist with preparing and processing sales orders, quotes, and purchase orders. Coordinate with vendors for order status and updates. Track renewals and follow up on pending approvals. Administrative Support Maintain client and vendor records in our PSA / CRM system. Perform light reporting and documentation updates. Assist with scheduling and internal project coordination. Requirements Qualifications Previous experience as a Virtual Assistant, Helpdesk Coordinator, or similar role (preferred). Excellent spoken and written English communication skills. Strong organizational and multitasking abilities. Comfortable using business software (ticketing systems, CRM, Microsoft 365). Ability to follow structured processes with attention to detail. Tech-savvy mindset; IT / MSP experience is a plus, but not required (training provided).