JO-202520 : Customer Success Manager

Job Description

Work Setup : Remote

Experience Level : Mid-Level (3+ years)

Overview

The Customer Success Manager   is responsible for   building strong client relationships, ensuring a smooth customer experience, and driving long-term satisfaction and retention . This role supports customers throughout their lifecycle, from onboarding to continued engagement, while   identifying   opportunities for improvement and growth.

Key Responsibilities

• Manage and strengthen day-to-day relationships with assigned clients, ensuring   timely   and effective support.
• Oversee customer onboarding, ensuring clients understand the value, features, and best-use practices of the product or service.
• Monitor customer health, usage data, and engagement trends to proactively address risks or areas for improvement.
• Resolve customer inquiries or issues by coordinating with internal teams such as Product, Sales, and Support.
• Conduct regular business reviews, gather feedback, and recommend solutions to enhance customer outcomes.
• Identify   upsell or expansion opportunities aligned with customer needs and business goals.
• Maintain   accurate   records of client interactions, progress, and action items in CRM tools.
• Develop and refine customer success processes and documentation as needed.

Requirements

Benefits

Requirements

Minimum of 3 years of experience in Customer Success, Account Management, Client Services, or a related role. Background in SaaS, technology, or service-based companies is preferred. Strong communication, relationship-building, and problem-solving skills. Ability to interpret customer data and translate insights into action plans. Comfortable managing multiple accounts in a remote, fast-paced environment. Proficient with CRM platforms and customer engagement tools.