Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here :
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.
The Office Manager oversees the day-to-day operations, performance and culture of our Satellite Office based in Manila, which supports our Customer Care, Technology, Merchandise Serivces, and People teams. This role is instrumental in ensuring that the Satellite Office operates smoothly, while also fostering strong alignment between the Satellite Office and the Support Centre operations.
What YOUR DAY LOOKS LIKE
Customer Obsessed & Delivering Service Like No Other
- Ensure the smooth day-to-day running of the Satellite Office including but not limited to facilities, supplies, and cleanliness
- Liaise with building management and service vendors (i.e. cleaning, IT, internet, security)
- Monitor office maintenance needs and coordinate timely repairs or improvements
- Oversee inventory management for office supplies, equipment, and pantry items
- Liaise with Satellite Office HR and Recruitment teams to execute hiring, training, retention, culture, or other people initiatives
- Provide on-site support for general staff queries and admin processes
- Support compliance with attendance tracking, timesheets, and basic office documentation
- Organise staff engagement activities, office events, and internal communications
- Act as a key David Jones contact for H&S and any emergency procedures (including weather incidents)
Driving Commercial & Operational Achievement
Manage local vendor relationships and contracts, ensuring services meet standards and budgetsServe as the local contact between the Satellite Office and Support Centre OfficeCommunicate and implement enterprise policies, announcements, and initiatives at a local levelAnalyse skill gaps and performance improvement opportunities (department, team, and individual level)Ensure company values and cultural alignment are embedded within the Satellite OfficeProvide regular updates to Support Centre management regarding local office issues, improvements, or support needsCoordinate logistics for Support Centre leaders visiting the Satellite Office (including workspace and travel support)Assist Satellite Office leaders by providing logistic and / or administrative support as neededConduct reporting for Support Centre Management as requiredLeading Self, Leading & Empowering Others
Lead and motivate Satellite Office based team members of all levels for a high-performance cultureEstablish an effective operating rhythm across verticals and teamsManage regular catch ups with all team leaders and stakeholders, listening to their feedback and ensuring efficiency office unityEducate and empower Satellite Office to continuously uphold David Jones’ culture and valuesLead self to ensure empowered, capable and accountable to deliver prioritiesPromote a thriving team culture, with a focus on achievement, empowerment, inclusivity and innovation that values continuous learning and puts our customer at the heart of all that we doLead, coach and develop a high performing team – assume responsibility for day to day supervision of Satellite office team members, escalating issues to their respective line leader locally or in Support Office, as requiredPartner cross functionally to ensure shared success and champion best practice, while indirectly building capability and confidence across the business.Act in accordance with David Jones THRIVING Cultural Foundations and Code of Ethics & Conduct. Comply with all David Jones policies, practices and procedures.Work Health & Safety
Maintain a safe working environment for team members, contractors and visitors, and ensure that others are not put at risk.Implement and adhere to WHS policies and procedures, guidelines and safe work practices within your area of responsibility; and complete all required WHS training.Ensure that you consult and avoid introducing new hazards or breaches of WHS legislation when implementing new initiatives, systems, products, equipment or designs.Report injuries or hazards as per policy and support return to work programs.What YOU’LL NEED TO THRIVE
A minimum 5+ years of experience in office or operations management, preferably in a BPO or offshore environmentStrong organisational and multitasking abilitiesStrong proficiency in people supervision with experience in leading others directly, or indirectly in a matrix environmentExcellent written and verbal communication skills in EnglishAbility to quickly establish credibility and respect, and build strong working relationships with all stakeholdersDemonstrable maturity, professionalism, and integrityExperience dealing with vendors, contracts, and office administrationProficient in Microsoft Office any other Satellite programsAbility to work independently while collaborating across multiple teams and culturesFamiliarity with HR adim and coordination is a plus but not a requirementHow WE MEASURE ACHIEVEMENT
Specific goals and key performance indicators will be determined as part of your Achievement & Growth and set each financial year.
How YOU THRIVE
Our purpose at David Jones is to ‘inspire like no other’, and culturally we aspire to be THRIVING. In our thriving culture, our people will be at their best as individuals and as teams. Our thriving cultural foundations are defined by the behaviours each and every one of us display. It’s our commitment and responsibility to ensure that as individuals and as a collective, that we are living our cultural foundations.
Customer Obsessed
We are curious to understand our customer and build a long term relationshipOur customer sees us as a source of inspiration and we are dedicated to delighting them with seamless solutions as one teamEmpowered
We trust each other to act with integrity, value our unique skillsets and are accountable for our decisionsWe have the confidence to learn from our challenges and take action to drive achievementsTogether we celebrate our successesInclusive
We care for our people, customers, partners and community by creating an inclusive environment through belonging and respectWe embrace the diversity of our ideas that allows our people to reach their full potentialWe are responsible for our planet through our focus on sustainabilityInnovative
We constantly seek innovative ways of improving, challenging and exploring ways we can inspireWe achieve this by listening, seeking feedback and having the courage to challenge the status quoBy doing this we contribute to the success and legacy of our business