Financial Account Customer Services Representative - ASAP

An exciting opportunity has arisen for a Financial Account - Call Centre Agent at Talent Outsourcing Channel Solutions' in Angeles City Pampanga. As a full-time Call Centre Agent, you will play a crucial role in delivering exceptional customer service and financial account management to our valued clients.

What you'll be doing

Handling inbound and outbound customer calls with professionalism and empathy

Assisting customers with account inquiries, transactions, and problem resolution

Providing accurate and timely information to customers

Maintaining detailed records of customer interactions

Adhering to company policies, procedures, and quality standards

Identifying opportunities to enhance customer satisfaction and loyalty

Collaborating with team members to provide seamless customer support

What we're looking for

Previous experience in a customer service or call centre environment, preferably in the financial services industry

Excellent communication and interpersonal skills, with the ability to build rapport with customers

Strong problem-solving and decision-making abilities

Proficiency in English, both written and verbal

Familiarity with financial products and services

Adaptability to work in a fast-paced, dynamic environment

Commitment to providing exceptional customer service

What we offer

Competitive salary and benefits package

Opportunities for career development and advancement

Supportive and collaborative work environment

Comprehensive training and ongoing learning opportunities

Health and wellness initiatives to promote employee well-being