Service Management Senior Specialist

Job Title : Service Management Specialist

Shift : Mid-shift (3 : 00 PM 12 : 00 MN PHST)

Location : BGC

Budget : Open

Note : US experience is required

Key Responsibilities

• Support the operational health of the organization through data analysis, business reporting, workforce planning, and continuous process improvement
• Focus areas include business reporting and insights, process control and governance, workforce management, and continuous improvement
• Develop and maintain dashboards and reporting tools to provide actionable insights using tools such as Excel, Power BI, or Tableau
• Ensure compliance with internal policies and external standards through regular audits and monitoring
• Collaborate with stakeholders to improve transparency, efficiency, and process adherence
• Optimize staffing plans based on operational trends and forecasts
• Lead process improvement initiatives using methodologies such as Lean, Six Sigma, Agile, or PMP
• Monitor workforce performance trends and develop strategies that enhance productivity and employee engagement
• Identify opportunities for automation and recommend solutions using technologies like robotic process automation or artificial intelligence

Qualifications