Patient Account Representative - Virtual Assistant

Job Description

This is a remote position.

Virtual Rockstar is looking for two dedicated and professional Patient Account Representatives to join a growing healthcare organization that partners with multiple private practice clinics across several U.S. states. This role is focused on patient collections — managing outgoing and incoming calls, assisting patients in understanding their balances, and providing compassionate, solutions-oriented support throughout the payment process.

You’ll be joining a collaborative remote team that values accountability, clear communication, and results. This is an opportunity to be part of a mission-driven organization that helps patients receive quality care by ensuring a smooth and transparent billing experience.

Responsibilities

Make outbound collection calls to patients regarding outstanding balances in a professional and empathetic manner.

Provide clear and accurate explanations of patient statements, insurance payments, and balances.

Document all interactions and updates in the EMR and billing systems.

Respond to patient inquiries via phone, email, or fax in a timely and courteous way.

Collaborate with internal billing and administrative teams to resolve account discrepancies.

Follow established protocols for payment arrangements and escalation of unresolved accounts.

Maintain strict confidentiality of patient information and comply with HIPAA regulations.

Tools & Systems You’ll Use

Experience with the following (or similar) systems is a plus :

WebPT (EMR)

Avaya (phone and messaging system)

Qliq (secure instant messaging)

Microsoft Excel and Datto Workplace (for reporting and file management)

Network Solutions (email system)

Requirements

1–2 years of experience in medical billing, patient accounts, or healthcare collections.

Strong communication skills — able to handle sensitive financial discussions with empathy and professionalism.

High attention to detail and accuracy in data entry and account reconciliation.

Tech-savvy, comfortable working with multiple digital platforms.

Self-motivated and accountable, with a strong sense of integrity.

Thrives in a remote, team-oriented environment that emphasizes clear communication and mutual support.

Benefits

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families across the globe.

Requirements

Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.