Medical Biller - Virtual Assistant

Job Description

This is a remote position.

Virtual Rockstar is seeking a detail-oriented and experienced Medical Biller to support the billing and claims operations of a busy outpatient physical therapy clinic. The ideal candidate will manage the full billing cycle, including claims submission, payment posting, and denial management, while ensuring compliance with industry regulations and client policies.

About the Client

Our client is a values-driven physical therapy practice based in Louisiana. Their mission is to help every patient achieve optimal health and live life to the fullest. With a strong sense of community and a commitment to compassionate care, the practice is known for delivering high-quality physical therapy services in a supportive environment.

Key Responsibilities

Review claims submitted by clinicians for accuracy and completeness

Submit clean claims to insurance companies in a timely manner

Verify patient insurance coverage and obtain necessary authorizations

Process and post insurance and patient payments to accounts

Follow up on unpaid or denied claims; investigate and submit appeals

Handle insurance verification, pre-authorizations, and documentation tracking

Generate patient statements and manage balance due communications

Maintain up-to-date knowledge of billing codes and insurance regulations

Prepare reports to track claim statuses and reconcile account balances

Communicate professionally with insurance providers, patients, and internal team members

Ensure full compliance with HIPAA and privacy regulations

Requirements

Minimum of 2 years of experience in medical billing, preferably in a physical therapy or outpatient clinic setting

Strong understanding of insurance claim workflows, including denials and appeals

Experience with payment posting and reconciliation

Familiarity with medical billing codes and insurance terminology

Knowledge of HIPAA and billing compliance standards

Excellent organizational, communication, and problem-solving skills

Ability to work independently in a remote environment

Tools & Software Used

Prompt (EMR system)

Microsoft Office Suite

Google Drive

Dropbox

Benefits

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families in the Philippines.

Requirements

Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.