VIRTUAL ASSISTANT

About Us

Purpose Home Health Care, LLC is dedicated to providing compassionate, high-quality home health care services that empower patients to live independently and with dignity. We are seeking a proactive and detail-oriented Virtual Assistant to join our team and provide administrative and operational support in our fast-paced healthcare environment.

Responsibilities

Manage and organize company email inboxes, ensuring timely responses and follow-ups.

Handle intake calls from patients, families, and referral sources with professionalism and empathy.

Assist with insurance verification, prior authorizations, and documentation support.

Coordinate and process referrals from hospitals, clinics, and case managers.

Communicate effectively with case managers, patients, and internal staff to ensure seamless care coordination.

Use RingCentral for call management and communication.

Maintain accurate records and documentation within our CRM system and Alora (EMR software).

Support the home health team with scheduling, data entry, and administrative tasks as needed.

Uphold confidentiality and compliance with HIPAA regulations.

Qualifications

Previous experience as a Virtual Assistant, Administrative Assistant, or in a healthcare-related role ( home health experience is a must ).

Familiarity with insurance processes, referrals, and prior authorizations in healthcare.

Proficiency with RingCentral , CRM platforms, and Alora (or similar EMR software).

Strong organizational skills with excellent attention to detail.

Excellent verbal and written communication skills.

Ability to multitask, prioritize, and work independently in a remote setting