Call Center Agent - Virtual process

Qualifications

Open to High School / Senior High School / College graduates

With or without BPO experience (experience is an advantage)

Good English communication skills (oral & written)

Strong interpersonal skills and ability to handle customer concerns with professionalism

Willing to work on-site at SM Clark Pampanga

Flexible to work on shifting schedules

Responsibilities

Handle inbound and / or outbound calls for Healthcare, Telco, or Financial accounts

Provide accurate information and solutions to customer concerns

Assist clients with billing, account management, technical issues, or service inquiries

Document and update customer records in the system accurately

Maintain high customer satisfaction by delivering quality service

Meet and exceed performance metrics (quality, attendance, productivity)

Follow company policies and adhere to standard operating procedures

Collaborate with team members and supervisors to meet account goals