Systems Engineer - Linux

Our Purpose

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.

Our team

Our Unix Services teams support a whole range of organisations; providing IT support across a range of technologies and applications. The team is made up of 60 plus service professionals, and we’re continuously growing.

About the Role

As Systems Engineer - Linux, your role is to manage and maintain the Linux / Unix server environment and to provide proactive and reactive support services. The managed services team(s) are engaged by our customers to maintain the availability and reliability of a their core infrastructure. You will be using Automation tools such as Ansible on a day-to-day basis and may be required to assist customers with Application rollouts via Ansible at times.

In conjunction with the rest of the Managed Services team, you will be accountable for the timely action of customer service requests, within agreed service levels, whilst maintaining accurate and timely updates to technical documentation and ticket notes. You will also be required to operate under the guidelines of defined processes and procedures and are expected to ensure effective and professional communication with all relevant parties.

What you’ll do

As Systems Engineer - Linux, you will be responsible for, but not limited to the following :

• Use Ansible to perform day to day activities
• Use & modify existing Ansible playbooks to perform Application rollouts in customer environments
• Meet client SLAs for system availability, uptime and reliability
• Proactively manage and monitor the system environment for continuing business support
• Perform role responsibilities and duties during business hours, with occasional after-hours and on-call as required
• Perform regular Project Services work and work at a Design / Architecture level.

Requirements

What You’ll Bring

You will bring at least three years’ experience in a complex, corporate, multi-server IT environment. You will have strong knowledge of Red Hat Enterprise Linux 7 / 8 / 9 and variants such as CentOS and Oracle Linux, knowledge of Debian, Ubuntu, and SUSE would also be advantageous.

Along with extensive experience configuring and deploying servers, developing scripts, developing Ansible playbooks and supporting systems infrastructure (virtualisation platforms such as VMWare, OLVM and Nutanix). You will be comfortable using Ansible in day-to-day operations. Plus, you will have experience with sever security initiatives including system hardening and security incident investigations.

You will possess exceptional customer, problem-solving and technical documentation skills, and be a team-player. Other skills you possess or technologies that you will have worked with include :

Configuration Management :

git, GitLab CI / CD

gitlab runners

Monitoring :

PRTG

Check_MK

Science Logic

Automation / Scripting :

Ansible

Python

Bash

PowerShell

Software Packaging / Deployment :

Red Hat Satellite

Docker / Buildah / Podman container development

Benefits

Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.