Application Associate, Financial Modeling (Mandarin)

About the Role

Application Associate, Financial Modeling (Mandarin)

The Team

The Client Operations team is the primary touchpoint for our clients and is the “face” of the company. Going above and beyond in our service offering is where this team adds value. The Client Operations team is a powerful synergy of diverse skills, talents and cultures spread across multiple locations. We are customer‑focused and result‑oriented, providing exposure to a wide array of products, platforms and processes globally. We nurture open and transparent communication, and a great work‑life balance, with a positive work culture where team members are recognized for their work. We meet challenges head‑on and work at the solution as one team. We work hard and play harder – we participate in cultural and sports events within and outside of the company, and also contribute back to society through the company’s corporate social responsibility efforts.

The Impact

The Application Associate will be accountable for Research and Client Operations Group, including Client Support, Content Research, Operations & Testing within a specified industry sector or a cross‑industry group to accelerate the quality and timeliness of the data, increase support standards, improve operational efficiency to reduce error rates, improve support survey scores to help maintain retention rates and drive revenue increases.

What's in it for you?

As an Application Associate in Client Operations, you will learn, explore, educate and support financial information for customers of financial markets, where you will hold investigative conversations with clients to drive product usage and revenue. You will leverage your financial market knowledge, your strong customer service skills and exceptional troubleshooting abilities to help the clients with their requests, while showcasing your vast knowledge of our tools, our data and the industries we cover. Many of the Fortune 500 companies in the world will be asking your help to find solutions to their challenges. You will also be the Client’s advocate and work with different teams inside the organization across many functional areas (Sales, Technology, Content, Industry Research etc.). You will also play a major role in executing and improving BAU proactive processes to prevent issues and improve delivery quality to the clients. In the process you will suggest improvements to the product as well as perform Agile based User‑Acceptance‑Testing to curb issues even before they hit our clients.

Principal Responsibilities

• Develop financial models in MS Excel (by utilizing our tools) for internal / external clients to help them in their routine workflow / analysis.
• Consistently make proactive suggestions in regards to product usability, presentation, and data quality.
• Be the primary point of contact for providing critical research and value‑add knowledge to our diverse client base at various financial institutions, government organizations and universities.
• Support client base in their research by responding to their requests that comes through calls, e‑mails and other forms of communication. Direct interaction with clients, through phone, email and video conferences, as they relate to Industry, platform and data questions.

What are we looking for?

Basic Qualifications

Preferred Qualifications

Benefits

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to : and your request will be forwarded to the appropriate person.

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