Client Success Coordinator (Part-Time | 20 Hours / Week | Project-Based 90 Days)

Job Description

This is a remote position.

About the Role

As a

Client Success Coordinator , you will play a key role in nurturing relationships between our clients and their virtual assistants (VAs). You’ll ensure that clients receive consistent, high-quality support and that their goals are met through seamless delivery. You will also assist the Head of Delivery with SOP development and operational improvement initiatives. This is a

90-day project-based role   with the potential to transition into a

full-time or regular position   based on performance and company growth.

Key Responsibilities

Client Management & Support

• Assist Head of Delivery in proactively managing client relationships to ensure satisfaction and retention.
• Assist Head of Delivery in conducting regular check-ins with clients and VAs to assess performance and address concerns.
• Handle client inquiries and issues promptly, ensuring clear and professional communication.
• Support client onboarding by guiding them through service setup, introductions, and expectations.
• Identify opportunities for upselling or optimising client engagement with additional services.

Delivery Coordination & Support

Zoom , taking notes and ensuring action items are followed through.

SOP Development & Process Optimization

Standard Operating Procedures (SOPs)

ClickUp   and

Google Suite   to organise documentation, track progress, and maintain client records.

Reporting & Insights

Requirements

2+ years of experience   in customer success, account management, or client-facing coordination roles.

SOP development   or process documentation.

ClickUp, ChatGPT, Fathom, Google Workspace, and Zoom .

outsourcing, staffing, or virtual assistant industry   is highly desirable.

Ideal Candidate

You’re someone who thrives in client-facing roles, loves structure, and is passionate about creating systems that make people’s jobs easier. You care deeply about client satisfaction and know how to balance empathy with operational excellence.

Requirements

Requirements

2+ years of experience   in customer success, account management, or client-facing coordination roles.

SOP development   or process documentation.

ClickUp, ChatGPT, Fathom, Google Workspace, and Zoom .

outsourcing, staffing, or virtual assistant industry   is highly desirable.

Requirements

Requirements 2+ years of experience in customer success, account management, or client-facing coordination roles. Proven background in SOP development or process documentation. Excellent written and verbal communication skills. Strong organisational skills and ability to manage multiple priorities. Tech-savvy and experienced with ClickUp, ChatGPT, Fathom, Google Workspace, and Zoom. Confident working independently and collaboratively in a remote team setting. Experience in the outsourcing, staffing, or virtual assistant industry is highly desirable. Ideal Candidate You’re someone who thrives in client-facing roles, loves structure, and is passionate about creating systems that make people’s jobs easier. You care deeply about client satisfaction and know how to balance empathy with operational excellence.