Customer Success

Responds to customer inquiries and complaints by coordinating with the concerned personnel and / or departments and providing effective and efficient solutions.

Duties and Responsibilities :

Ensures that all customer concerns are being communicated with the concerned personnel or departments for evaluation and proper action.

Keeps accurate records of correspondence with customers and internal personnel for future references.

Provides history, references and other documents needed for the investigation of customer concerns.

Creates reports regarding service, logistics, installation, preventive maintenance, testing and commissioning, etc., to initiate corrective and preventive actions.

Job Qualifications :

Bachelor's Degree graduate of Mechanical Engineering

Must be a team player

Must have good communication (written and verbal) and interpersonal skills

Must have basic problem-solving skills

Must be able to work well under pressure