Call Center Account / Process Trainer (Taguig)

Position : Account / Process Trainer (Taguig) | Onsite

Responsibilities :

• Training Needs Analysis :
• Accurately identify training requirements.
• Provide ongoing support on the floor to reinforce learning and enhance performance.
• Curriculum and Course Design :
• Demonstrate comprehensive understanding of course design processes from start to finish.
• Content Development :
• Show thorough knowledge of content creation and apply appropriate methodologies.
• Course Delivery :
• Use effective training techniques and methods to facilitate learning.
• Research Methodology :
• Possess basic understanding of research principles to conduct ethical and effective research with guidance.

Requirements :