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Account / Process Trainer - Service Desk Financial (Clark)
TASQ Staffing SolutionsAngeles, Pampanga, PH29 days ago
Job descriptionAccurately identify training requirements. Provide follow-up support on the floor to reinforce learning and enhance performance. Demonstrate comprehensive understanding of end-to-end course design methodologies. Develop content thoroughly, following appropriate methodologies from start to finish. Employ effective training techniques and methods for delivering sessions. Possess basic knowledge of research principles to conduct ethical and effective research with guidance. Collaborate effectively with various functions and stakeholders. Work closely with client teams and communicate effectively across cultures. Build and lead cross-cultural teams. Manage conflicts efficiently. Handle administrative tasks such as attendance, agent evaluations, training feedback, utilization reports, scheduling, and coordination with TIG / Facilities. Schedule training sessions efficiently, optimizing available resources. Ensure timely execution of training plans and delivery. Identify opportunities to improve team and process efficiencies. Bachelor's degree in any field. Minimum of 4 years of total BPO experience, including at least 2 years as a trainer in BPO or shared services. Background or knowledge in Tech Support or Service Desk preferred. Excellent oral and written communication skills. Willing to work in shifting schedules in Clark. Able to work onsite.
About the Position : Account / Process Trainer - Service Desk Financial (Clark) | Onsite
Benefits :
- Quarterly performance bonuses.
- Excellent career development opportunities and fast-track progression.
- Maintain a healthy work-life balance.
- Free HMO and Life Insurance coverage for the employee and two dependents.
- Located within the Central Business District area.
- Recognized as a Great Place to Work.
Responsibilities :
1. Training Needs Analysis :
2. Curriculum and Course Design :
3. Content Development :
4. Course Delivery :
5. Research Methodology :
6. Partnering :
7. People Management :
8. Planning, Organizing, and Administrative Skills :
Requirements :
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Service Desk Trainer • Angeles, Pampanga, PH
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