Customer Service Representative

About the Role

We are looking for a detail-oriented and results-driven CSR to join our Screening team. In this role, you will perform background verification reference calls and conduct research in a fast-paced environment while maintaining high levels of accuracy, confidentiality, and productivity.

Note : This role does not involve sales calls, collection calls, or appointment setting.

Key Responsibilities

Conduct reference calls for background verification and other screening processes.

Ensure accuracy and compliance in all data entry and verification tasks.

Consistently meet daily operational metrics and performance standards.

Participate in ongoing training sessions for process updates and regulatory compliance.

Perform additional tasks as needed to support team and business goals.

Qualifications

• High school diploma or equivalent (college background a plus).
• Typing speed of 40+ words per minute.
• Strong attention to detail and ability to multitask between processes.
• Ability to work independently with minimal supervision.
• Proven ability to handle confidential information with discretion.

Preferred Skills

Customer-focused mindset with a dedication to service excellence.

Curious and resourceful in problem-solving and research.

Acts with integrity, honesty, and inclusion.

Proactive, action-oriented, and efficient in delivering results.

Committed to quality outcomes and continuous improvement.

Flexible and adaptable to change, with a positive attitude toward success.