Service Engineer - Senior Manager (HVAC, Kitchen, and Laundry Equipment)

Office location : Makati

Work setup : Full Onsite

Schedule : Monday to Friday | Dayshift

JOB SUMMARY :

The Engineering & Service Senior Manager is responsible for overseeing the overall operations of the Engineering Department, ensuring efficient delivery of aftersales services, equipment maintenance, and customer support. The role involves leading service teams, managing contracts and costing, and ensuring customer satisfaction through effective technical and operational management.

QUALIFICATIONS :

• Graduate of Engineering, preferably a licensed Mechanical Engineer.
• With at least 10 years of relevant experience in HVAC, general equipment maintenance, and warranty administration, including 5 years in managerial level role.
• Well-versed in kitchen, laundry, and air-conditioning equipment.
• Experienced in aftersales operations, spare parts management, target setting, contract negotiation, inventory forecasting, and accounts receivable oversight.
• Demonstrates strong customer service orientation, negotiation, and presentation abilities.
• Proficient in MS Office applications, particularly in MS Excel.

DUTIES AND RESPONSIBILITIES :