Engineering and Service Senior Manager (HVAC)

Job Summary :

The Engineering & Service Senior Manager is responsible for leading and managing the overall operations of the Engineering and After-Sales Service Department. This role oversees service delivery, warranty and maintenance programs, spare parts management, and customer support to ensure operational excellence and client satisfaction. The position plays a key role in driving service efficiency, profitability, and long-term business relationships with clients and suppliers.

Qualifications :

• Graduate of Engineering, preferably a Licensed Mechanical Engineer .
• Minimum of 10 years managerial experience in HVAC systems, general equipment maintenance, and warranty administration .
• Strong technical background in commercial kitchen, laundry, and air-conditioning equipment .
• Proven experience in after-sales service operations , parts sales management , contract negotiation , inventory forecasting , and accounts receivable oversight .
• Excellent leadership, planning, and customer relations skills.
• Strong analytical and financial acumen , capable of preparing cost and pricing analyses.
• Proficient in MS Office applications , particularly MS Excel .
• Outstanding communication, negotiation, and presentation skills .

Duties and Responsibilities :