Head of Operations

About the Company

Our client is a fully integrated property services and asset management firm with expertise across facilities management, capital works, compliance, and development oversight. With a commercial mindset and tailored approach, they help clients protect, maintain, and enhance the value of their real estate assets.

About the Role

We are seeking a high-performing Operations Manager to lead day-to-day business functions across administration, finance, HR, compliance, and client operations. This is a senior-level role requiring strategic oversight, autonomy, and a proactive mindset. The ideal candidate is resilient, confident, and thrives in fast-paced, high-growth environments. You will work closely with senior leadership and play a key role in driving operational excellence, client satisfaction, and continuous improvement.

You must bring strong bookkeeping and invoicing experience, excellent organizational skills, and the ability to handle both high-level planning and hands-on execution. You''ll also be expected to build scalable systems, lead internal processes, and be the engine that ensures the business runs smoothly.

Responsibilities

• Operations & Strategy : Oversee daily operations across admin, HR, finance, compliance, and client support functions.
• Develop and refine operational strategies, systems, and frameworks that improve productivity and accountability.
• Ensure legal, financial, and regulatory compliance across the business.
• Proactively identify inefficiencies and implement process improvements.
• Support senior leadership in strategic decision-making and planning.
• Oversee all bookkeeping activities including invoicing, reconciliations, accounts payable / receivable, and payroll (using Xero).
• Develop and manage budgets, forecasts, and financial reports.
• Ensure the accuracy of financial data and compliance with audit standards.

HR & People Management

Client & Stakeholder Management

Administration & Executive Support

Competencies and Qualifications

Must-Have

Nice-to-Have

What We Offer

Application Process

We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.

Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.

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