Head of Global Operations

Key Responsibilities

• Develop and implement operational strategies that improve productivity, efficiency, and profitability.
• Lead, manage, and mentor department heads across operational teams (e.g., customer service, facilities).
• Design and continuously refine business processes and workflows to ensure optimal resource utilization.
• Oversee budgeting, reporting, planning, and auditing for operations.
• Ensure compliance with local, regional, and international laws and regulations (where applicable).
• Collaborate closely with senior leadership to align operational activities with overall business strategy.
• Manage key vendor and supplier relationships to maximize value and performance.
• Analyze operational performance metrics, identify areas for improvement, and implement corrective actions.
• Champion a culture of continuous improvement, safety, quality, and operational excellence.
• Lead crisis management, risk assessment, and business continuity planning.
• Foster a results-oriented environment with clear KPIs, accountability, and a focus on customer satisfaction.

Job Type

Full-time

Pay

Php50,000.00 - Php100,000.00 per month

Benefits

Schedule

Supplemental Pay

Work Location

In person

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