Corporate Services Administrator

Job Description

This is a remote position.

Schedule

Two slots available :

CSA #1 : Tuesday–Saturday (Off : Sunday & Monday)

CSA #2 : Sunday–Thursday (Off : Friday & Saturday)

Work Hours :

Weekdays : 9 : 00 AM–5 : 00 PM (7.5 paid hours / day, 30-min unpaid lunch)

Weekends : 7 : 00 AM–4 : 30 PM (8.5 paid hours / day, 1 hour unpaid lunch)

Total Weekly Hours : 38.5 hours

The Corporate Services Administrator supports key administrative, operational, and communication functions across the organisation. Operating within an outbound service centre model, the role provides high-quality, inclusive, and timely support to internal teams, members, and external stakeholders. You will work across Programs, Employment, and Production to deliver consistent customer and administrative support seven days a week.

Responsibilities

Organisational Administration

Provide daily administrative support across Employment, Production, Programs, Events, Fundraising, Sponsorship, and Operations.

Manage central inboxes and phone lines; triage and escalate enquiries.

Prepare correspondence, reports, meeting materials, and maintain digital filing.

Assist with travel bookings, procurement, stock, and merchandise fulfilment.

Support CEO, COO, and CFO with diary and meeting coordination.

Coordinate internal / external communications for key reports and events.

Data, Systems & Reporting

Maintain data accuracy across CRM, CMS, and project management systems.

Extract data and prepare reports for leadership and program teams.

Assist with system migrations and workflow improvements.

Support payroll and rostering data entry.

Ensure proper documentation and CRM processes.

Candidate, Participant & Community Support

Serve as first point of contact for candidates, participants, workshop leaders, and support workers.

Support onboarding, applications, and communication processes.

Coordinate workshops, drop-in sessions, and online events.

Provide accessible and inclusive information.

Process NDIS quotes and progress-reporting enquiries.

Rostering & Program Logistics

Manage weekday and weekend rosters with the Services & Support Manager.

Maintain rolls, absentees, support worker rosters, and communication groups.

Identify engagement issues and escalate when necessary.

Perform payroll and timesheet reconciliations accurately.

Technology & Equipment

Manage office and technology assets; maintain asset registers.

Assist with onboarding staff system access.

Liaise with the COO for troubleshooting and system improvements.

Communications & Engagement

Create accessible communication templates.

Support newsletters, social updates, and noticeboards.

Ensure consistent brand tone and accessibility.

General

Participate in staff meetings and action notes.

Maintain confidentiality and uphold organisational values.

Provide cross-department support as required.

Requirements

Minimum 2 years’ experience in administration, communications, or member support.

Strong organisational skills and attention to detail.

Excellent written and verbal communication.

Strong problem-solving and ability to think quickly.

Experience with CRM / CMS / project management systems.

Proactive, flexible, and able to work autonomously in remote settings.

Strong interpersonal skills and commitment to inclusion.

Advantageous : governance / board admin, payroll experience.

Beneficial : knowledge of disability, education, or arts sectors.

Selection Criteria

Qualifications : Certificate / Diploma in Business Administration (desirable).

Admin Expertise : Proven organisational and digital systems skills.

Communication : Professional, inclusive correspondence ability.

Customer / Member Service : Strong stakeholder and problem-solving skills.

Attention to Detail : Accurate multi-tasking across competing priorities.

Remote Work : Ability to work flexible shifts / time zones.

Tech Skills : Google Workspace, MS Office, CRM tools, Asana, virtual meeting platforms.

Team Collaboration : Effective across diverse teams.

Independent Contractor Perks

HMO coverage (in eligible locations)

Permanent work-from-home setup

Immediate hiring

ZR_29639_JOB

Requirements

Requirements Minimum 2 years’ experience in administration, communications, or member support. Strong organisational skills and attention to detail. Excellent written and verbal communication. Strong problem-solving and ability to think quickly. Experience with CRM / CMS / project management systems. Proactive, flexible, and able to work autonomously in remote settings. Strong interpersonal skills and commitment to inclusion. Advantageous : governance / board admin, payroll experience. Beneficial : knowledge of disability, education, or arts sectors. Selection Criteria Qualifications : Certificate / Diploma in Business Administration (desirable). Admin Expertise : Proven organisational and digital systems skills. Communication : Professional, inclusive correspondence ability. Customer / Member Service : Strong stakeholder and problem-solving skills. Attention to Detail : Accurate multi-tasking across competing priorities. Remote Work : Ability to work flexible shifts / time zones. Tech Skills : Google Workspace, MS Office, CRM tools, Asana, virtual meeting platforms. Team Collaboration : Effective across diverse teams.