This job offer is not available in your country.
Quality Assurance / Analyst - Team Lead / Supervisor
IOPEX Technologies PhilippinesTaguig, National Capital Region, PH30+ days ago
Job descriptionShould have at least 1 - 3 years' experience in a quality assurance on a BPO set up Strong understanding of quality assurance principles and best practices Excellent analytical and problem-solving skills with attention to detail Proven ability to lead and motivate a team to achieve high performance Excellent communication and stakeholder management skills Relevant degree or certification in quality assurance, customer service or a related field is preferred Knowledgeable in performance data management and analysis Six Sigma experience / certification is preferred Data analytics advance root cause analysis Exceptional leadership skills and great eye for detail Ability to teach and mentor Must be willing to work on shifting schedules at Bonifacio Global City, Taguig City Application Process : 1 Day hiring (Onsite Process depending on the availability of the hiring managers) Work set up : Onsite Schedule : Shifting Our people enjoy some amazing perks, check out a few below : Competitive salary package Exciting employee engagement activities Stability (Continuously getting pioneer accounts) Learning sessions every week Fast career growth Free Parking Passes Accessible location HMO (Free dependent) Leave credits / Leave conversions Night differential Uncapped annual appraisal 2 days off
Learn and Inspire. Join us now!
We are hiring for passionate and talented QA Team Lead for our awesome team!
Responsibilities :
- Develop and implement quality assurance processes and procedures to identify and address any gaps or issues
- Monitor the performance of the customer service team and provide regular feedback and coaching to drive continuous improvement
- Analyze customer feedback and data to identify trends and opportunities for enhancement
- Collaborate with the broader team to enhance operational efficiency and overall customer satisfaction
- Lead and mentor the quality assurance team, providing guidance and support as needed
- Prepare detailed reports and presentations on quality assurance activities and findings
- Ensure compliance with all relevant policies, procedures and industry regulations
Qualifications :
Other info :
What's in it for you?
And most importantly, you’ll be part of a growing company with dynamic and engaging team.
Create a job alert for this search
Quality • Taguig, National Capital Region, PH
Related jobs
HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care.Leveraging our extensive experience in developing customer care tailored to the imm...Show moreLast updated: 17 days ago
Job Overview : We are looking for a highly analytical and results-driven Quality Analyst to support our Outbound Sales Team.
This role is key in driving sales excellence, ensuring s...Show moreLast updated: 30+ days ago
Quality Assurance Division Manager.President and Chief Executive Officer.The Quality Assurance Division Manager is responsible for overseeing the companys Quality Assurance and Quality Control func...Show moreLast updated: 30+ days ago
TASQ is looking for a Quality Assurance Supervisor (Pasig).The pre-screening interview will be done over the phone, so please keep your line open.
About the job Quality Assurance Supervisor (Pasig)....Show moreLast updated: 30+ days ago
The Collection QA is responsible for monitoring, evaluating, and enhancing the quality of collection calls and processes.
This role ensures that collection team members consistently follow com...Show moreLast updated: 30+ days ago
JOB SUMMARY The role entails leadership and strategic oversight of the implementation of a quality management system and its effectiveness in adhering to business, statutory, legal, and contractual...Show moreLast updated: 30+ days ago
With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia.
Founded in 1965 in New Zealand, and...Show moreLast updated: 21 days ago
Billease offers you the easiest way to afford what you want and need today.Our brand centers around making shopping and payment processes seamless and convenient.
Our customers have diverse lifestyl...Show moreLast updated: 14 days ago
- Promoted
Quality Assurance Manager
HRTXPasig City, Metro Manila, Philippines We are looking for an experienced QA Manager to lead and support our quality team across various lines of business.The role involves managing QA Team Leads, driving process improvement initiatives,...Show moreLast updated: 30+ days ago
- Promoted
Quality Analyst / Quality Assurance Team Lead
IOPEX Technologies PhilippinesTaguig, National Capital Region, PH Grab the opportunity, achieve your highest potential.Join us today! We are looking for awesome and talented leaders for our growing awesome team.
Requirement : • Should have at least 1 year of releva...Show moreLast updated: 29 days ago
FSQA Team Lead
HelloConnect Inc.Taguig, Metro Manila, PhilippinesQuick Apply
Quality Analyst
TeleDial Call Center IncPasig, Metro Manila, PHQuick Apply
- Promoted
Quality Excellence Team Lead
EXL Service Philippines, Inc.Pasay, Metro Manila, Philippines Quality Assistant Manager oversees the QAs process to ensure we meet the company standards and client / customer expectations.
Responsible in monitoring and improving quality procedures, leading a tea...Show moreLast updated: 13 days ago
Quality Assurance Division Manager
HRTXCity of Santa Rosa, Laguna, PhilippinesQuick Apply
Quality Assurance Supervisor - Pasig
TASQ Staffing SolutionsPasig, Metro Manila, PhilippinesQuick Apply
QA Lead
Cobden & Carter InternationalMetro Manila, PhilippinesQuick Apply
Quality & Assurance Lead
Prime Infrastructure Capital Inc.Pasay City, Metro Manila, PHQuick Apply
- Promoted
Quality Assurance Analyst
GOURMET FOOD MANUFACTURING CORPORATIONMandaluyong, National Capital Region, PH Job Summary : The basic duty and responsibility of the position is to contribute to the delivery of quality and safety of product consistent with the vision, mission and values of Gourmet Food Manuf...Show moreLast updated: 30+ days ago
- Promoted
Team Lead / Supervisor
iOPEX Technologies PhilippinesTaguig, National Capital Region, PH Grab the opportunity, achieve your highest potential.Join us today! We are looking for awesome and talented leaders for our growing awesome team.
Requirement : • Should have at least 1 year of releva...Show moreLast updated: 30+ days ago
Quality Assurance Lead
DatacomManila, Metro Manila, PHQuick Apply
Tech - Mid Quality Assurance Specialist
BillEaseMakati, NCR, PhilippinesQuick Apply
- Promoted
Quality Assurance Asst. Manager
Dempsey Resource Management Inc.Biñan, Laguna, PH Manager Job Description : As a Quality Assurance Asst.Manager, you will play a crucial role in optimizing and improving the QA Dept including our new product development manufacturing processes to...Show moreLast updated: 30+ days ago
- Promoted
Quality Assurance Asst. Manager
DempseyBinan, Laguna, PH Job Description : As a Quality Assurance Asst.Manager, you will play a crucial role in optimizing and improving the QA Dept including our new product development manufacturing processes to enhance e...Show moreLast updated: 16 days ago
- Promoted
Quality Assurance Team Lead (Clark, Pampanga)
TASQ Staffing SolutionsAngeles, Pampanga, Philippines Quality Assurance Team Lead (Clark, Pampanga) | Onsite.Monitor and assess the quality of inbound and / or outbound calls and other customer interactions (such as email and chat) to ensure accuracy an...Show moreLast updated: 30+ days ago
- Promoted
Senior Team Lead
Gear IncMuntinlupa City, Metro Manila, Philippines The STL is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends.
They serve as a key link between ...Show moreLast updated: 30+ days ago
- Promoted
Quality Assurance HEAD
Synlink Recruitment Outsourcing Co. Inc., Bulacan, Philippines, Bulacan, Philippines Synlink Recruitment Outsourcing Co.On-site - Bulacan 5-10 Yrs Exp Bachelor Full-time.Employee Recognition and Rewards.Bachelor’s Degree preferably Engineering.
Minimum five (5) years of working expe...Show moreLast updated: 2 days ago