FSQA Team Lead

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Description

We are looking for someone with product and supplier management experience to lead a team responsible for managing food safety and quality compliance. Our Food Safety & Quality Compliance team is growing, and we’re looking for an energetic food safety professional to join our HelloFresh team. Working collaboratively with our procurement and culinary development, the role will share best practices, create standardized ways of working, drive thinking in food safety regarding product and supplier approval, and support various strategic projects delivering on the Food Safety & Quality Assurance vision. To fuel our growth, we are looking for entrepreneurial minds, who are passionate and result-driven, have a strong team spirit, and will take on the challenge to pioneer the ever-changing food industry. As a member of our food safety team, you’ll be exposed to lean, fast-paced, and engaged QA teams across the system. Within the QA community, you’ll collaboratively work to mitigate risk and drive standards and operational excellence to ensure the consumer gets safe and high-quality ingredients.

Skills and preferred qualifications

• Lead a high performing team of Food Safety and Quality Assurance specialists, coordinating their workload, and interfacing with stakeholders to ensure correct prioritization of the team's work.
• Understand and guide your team in the international supplier and product onboarding process. Enable your team to work cross-functionally to conduct supplier and product onboarding, ensuring compliance with HelloFresh requirements
• Use your expertise, knowledge from the industry and the supply base to develop best practice quality specifications and support implementation with suppliers
• Co-ordinate the analysis of international customer complaint trends and work with your team and suppliers to develop plans for improvement. You will present this analysis to relevant international FSQA stakeholders.
• Leads the creation of templates and procedures to support the standardized implementation of central policy
• You will support the International Food Safety & Quality Assurance team by coordinating a team who conducts administrative tasks for various strategic projects.
• You will conduct development reviews of your team, and support their personal development through coaching and skills development.

Qualifications

You have knowledge of food safety systems and HACCP

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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