Overview
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The Product Partner works closely with the Product Owner, Product Manager, Product Group Lead and Business Partners to understand and act on product performance trends. They drive product adoption through effective training, translating complex product features into actionable insights for users. They monitor shows, looking for success stories and proposing improvements to build best practice.
Responsibilities
- Prove Product during Early Adoption : negotiate early adoption of new products or features with pilot Business Units globally, creating local wins and familiarizing Business Units with ownership of the product.
- Fully Understand the Product : serve as a Subject-Matter-Expert on the organization\'s platforms, cultivating awareness of the digital products and accompanying developments.
- Discover success : monitor the organization\'s shows globally, analyzing product performance trends, spotting high and low performing shows, working with Business Partners to understand blockers and creating action plans in collaboration with the Product Owner.
- Communicate Product releases : obtain technical notes from Product Owner and translate them in non-technical terms to suit internal customers and end users; share with relevant stakeholders and create product FAQs.
- Enable success with the product : create and update engaging, customer-centric user guides, playbooks, and training materials for the product(s). Develop and run effective training sessions to ensure Digital, Sales and Marketing teams within Business Units have high confidence in the product\'s value and how to achieve success with it. Provide exceptional training and support to Business Partners to set them up for global product rollout.
- Gather and analyze data and create reports on usage, issues, and opportunities for improvement.
- Project management : plan and track adoption of the products globally, monitor risks and issues, and report progress.
Qualifications
Bachelor\'s DegreeAt least 1 year of working experience in a similar role or with transferable skillsProficient in creating training documentsAgile principles knowledgeProject managementStakeholder managementPower BI and ExcelDetails
Seniority level : Not ApplicableEmployment type : Full-timeJob function : Design, Art / Creative, and Information TechnologyIndustries : Technology, Information and InternetNational Capital Region, Philippines
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