This job offer is not available in your country.
Customer Support Representative (Seasonal)
BoldrMetro Manila, PH16 days ago
Job type
- Quick Apply
Job descriptionMeaningful connections start with AUTHENTICITY We do our best work by being CURIOUS We grow by remaining DYNAMIC Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE At the heart of great partnerships, we’ll always find EMPATHY You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism. Respond to customer inquiries via email, chat, and phone Provide pre-purchase guidance on products, dimensions, configurations, and materials Track common questions and share feedback that can improve our product or experience Support warranty and replacement workflows, and ensure our policies are applied consistently and fairly Ensure proper and timely escalation of issues to meet internal and external expectations. Assist with and take over difficult / tricky product tickets as needed. This includes handling phone calls and screen-sharing sessions with NOS for complex cases with empathy, accuracy, and a solutions-first mindset Check live streams on a schedule to ensure they are functioning correctly and flag any potential issues. Shadow / reverse shadow newbies for product knowledge and act as a buddy to help bridge the gap between agents and TLs during training. Identify opportunities and recommendations for continuous process improvement. You are expected to deliver service excellence and maximize customer satisfaction. Work with the external team to stay updated on product and service knowledge. Curious and authentic, just like us! #beboldr An analytical and critical thinker, with an eye for even the most minute of details Passionate about client satisfaction At least a bachelor’s degree in any field you’re passionate about! 3 years of customer service experience (may it be email, phone, or chat support). Previous experience supporting SaaS products. Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications. Excellent reading comprehension, and verbal, and written communication skills. Strong and effective phone contact handling skills. An ability to understand and communicate complex ideas to customers, both verbally and in written form. Knowledge and experience with Intercom CRM is a plus. Aptitude to quickly learn and navigate new technology, systems, and applications. The ability to accept feedback gracefully and with an open mind. Intermediate understanding of common Customer Experience best practices. Customer orientation and ability to adapt / respond to different types of characters. You’re proactive and organized, able to manage multiple customer threads at once without dropping the ball You’re comfortable solving issues independently, but also know when to escalate Bonus : Experience using tools like Extensiv (Skubana) & Shopify.
A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET’S START WITH OUR VALUES
WHAT IS YOUR ROLE
As a Senior. Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner. You’ll be helping customers navigate product questions, solve order or delivery issues, and feel taken care of throughout their journey with us.
This role is more than just support; it's about relationship building. We want their experience with us to feel just as considered as the product they’re receiving.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values : Curious, Dynamic, and Authentic.
WHAT WILL YOU DO
Requirements
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
YOU HAVE…
Create a job alert for this search
Customer Support Representative • Metro Manila, PH
Related jobs
Rentokil Initial is an international business services company employing 68,400 colleagues across 90 countries.We strive to protect people and enhance lives, for example by controlling pests, and i...Show moreLast updated: 30+ days ago
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines.
Our people work directly with international clients in roles that ...Show moreLast updated: 3 days ago
Customer Care Executive
Rentokil InitialMuntinlupa, Metro Manila, PHQuick Apply
Customer Support Associate
Satellite OfficeTaguig, Metro Manila, PHQuick Apply
- Promoted
Customer Support Associate (Virtual Process)
Dempsey Resource Management Inc.Makati, National Capital Region, PH Nature of Account (Financial Tech Account blended campaign mix of phone, email and chat support) Candidate with 6 months Experience in BPO Fresh Graduate of Senior High High School Graduate or Deg...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Associate
Dempsey Resources ManagementMakati, National Capital Region, PH Great level of understanding of English, capable of working with English tooling and • Knowledge Base • Ability to multi-task and take responsibility in challenging situations • Able to adjust to a...Show moreLast updated: 27 days ago
- Promoted
Customer Support Associate
Dempsey Resource Management Inc.wfh, National Capital Region, PH Great level of understanding of English, capable of working with English tooling and • Knowledge Base • Ability to multi-task and take responsibility in challenging situations • Able to adjust to a...Show moreLast updated: 30+ days ago
Customer Onboarding & Support Associate
Wing AssistantManila Bulletin, Other, Philippines, 0900 Customer Onboarding & Support Associate.Customer Onboarding & Support Associate.We are a fast-growing AI company building next-generation solutions for businesses worldwide.As an early team member,...Show moreLast updated: 22 days ago
- Promoted
Customer Support Associate
DEMPSEYAyala Ave., Makati City, National Capital Region, PH At least a high school graduate with a diploma / certificate - With or Without Call Center Experience - Average to excellent English communication skills - Available to start ASAP What awaits you : ...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Associate - Mandaluyong 25k
Sapient Global ServicesMandaluyong, National Capital Region, PH We are mass hiring for Call Center Agents as prior in our Metro Manila sites! Sapient is URGENTLY HIRING! APPLY TODAY AND GET HIRED IMMEDIATELY! Responsibilities : • Resolve customer inquiries, co...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Associate
DEMPSEY RESOURCE MANAGEMENT INC.Ayala Avenue, Makati City, National Capital Region, PH We are looking for new Customer Support Associates who are passionate about customer support and helping people.We are looking for people who are passionate, understand the urgency of the start-up ...Show moreLast updated: 30+ days ago
- Promoted
Apply Today, Get Hired On The Spot Customer Support Representat
METACOMPasig City, National Capital Region, PH Enjoy variety at work! Handle both calls and chats to help customers with their needs.Gain valuable experience and enhance your communication skills.
Career growth opportunities Supportive team envi...Show moreLast updated: 9 days ago
- Promoted
Customer Support Associate
Dempsey Resources Management IncMakati, National Capital Region, PH Great level of understanding of English, capable of working with English tooling and • Knowledge Base • Ability to multi-task and take responsibility in challenging situations • Able to adjust to a...Show moreLast updated: 30+ days ago
- Promoted
Customer Care
Philippine Vending CorporationPasig, National Capital Region, PH Customer Care is responsible for providing excellent support to clients by handling inquiries, service requests, and complaints in a professional and timely manner.
This role requires strong communi...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Associate
Dempsey Resource Management Inc.,Makati, National Capital Region, PH Great level of understanding of English, capable of working with English tooling and • Knowledge Base • Ability to multi-task and take responsibility in challenging situations • Able to adjust to a...Show moreLast updated: 3 days ago
- Promoted
Customer Support Associate - Makati City
Dempsey Resource Management Inc.Makati, National Capital Region, PH Great level of understanding of English, capable of working with English tooling and • Knowledge Base • Ability to multi-task and take responsibility in challenging situations • Able to adjust to a...Show moreLast updated: 28 days ago
- Promoted
Customer Support Associate - Makati City
ConfidentialMakati, National Capital Region, PH Job Alert] Customer Support Associate Hey there! Yes, YOU.We are in need of YOU! A BPO Company in Makati is in need of a Customer Support Associate.
This is a full time and onsite job with the fol...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Associate
DempseybyHRVirgeMakati City, National Capital Region, PH CUSTOMER SUPPORT ASSOCIATE - ONSITE The ideal candidate must be.Great level of understanding of English, capable of working with English tooling and knowledge base • Must possess strong vocabulary...Show moreLast updated: 20 days ago
- Promoted
Customer Support Associate- 6 months exp. Onsite
DEMPSEYAYALA AVE. MAKATI, National Capital Region, PH What You'll Get To Do : • Create a wonderful customer experience as you understand that making a customer happy is crucially important to a business's success • Be creative, friendly, and solution...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Associate - Makati City - Php25,000
Dempsey Resource Management Inc.Makati, National Capital Region, PH HEAD OFFICE : Makati City | Willing to work onsite FIXED SALARY BUDGET : ₱25,000 | Paid Training WORK SCHEDULE : Shifting INTERVIEW AVAILABILITY : Must be immediately prepared if invited for an intervi...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Associate
Dempsey Resource Management INCMakati City, National Capital Region, PH BPO Industry • Great level of understanding of English, capable of working with English tooling • Ability to multi-task and take responsibility in challenging situations • Able to adjust to a fast-...Show moreLast updated: 16 days ago
- Promoted
Open for Freshers - Customer Support Representative
Sapient Global ServicesQueson City, National Capital Region, PH We are mass hiring for Call Center Agents as prior in our Metro Manila sites! Sapient is URGENTLY HIRING! APPLY TODAY AND GET HIRED IMMEDIATELY! Responsibilities : • Resolve customer inquiries, co...Show moreLast updated: 30+ days ago