Location : Taguig | Full Onsite
Night Shift Schedule
Monday to Friday
Role Overview
The People Solutions Senior Associate partners with multiple departmentsincluding Payroll, Operations, Human Resources (People & Culture), Talent Acquisition, and Benefitsto help enhance the employee experience across the organization. This role delivers a variety of HR support functions, such as administrative tasks, data entry, reporting, and documentation management. The position ensures consistent and high-quality HR service delivery for assigned teams and departments.
QUALIFICATIONS
- Bachelors degree in Psychology, Human Resource Management, or a related field
- 23 years of experience working in Human Resources Information Systems (HRIS) or in another HR-related role.
- Strong organizational and time management abilities
- Effective communication and collaboration skills
- Familiarity with Applicant Tracking Systems (ATS) and HR databases
- Ability to manage confidential information with professionalism
- High attention to detail and strong analytical thinking
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Teams, etc.)
- Capable of managing multiple projects simultaneously
- Strong problem-solving skills with the ability to work independently and across a global team
DUTIES & RESPONSIBILITIES
Customer Service and Relationship Management
Responds to inquiries from internal and external partners within 2448 hours with professionalism and a positive attitudeOffers outstanding customer service to employees and job candidatesDevelops strong working relationships through timely communication and problem resolutionWorks closely with Operations teams to support business needsCore Values and Communication
Promotes company values of Compassion, Accountability, Advocacy, Inclusion, and ResilienceMaintains clear, respectful written and verbal communicationProvides thoughtful, constructive feedback in support of leadership and operational goalsWork Product and Accuracy
Delivers accurate, timely work and reviews outputs for completeness and qualityEnsures proper application of company policies and regulatory compliance in employee filesGenerates standard reports with information such as job titles, pay rates, locations, and employment status for OperationsHR Systems and Documentation
Maintains and updates employee records in HR systemsProcesses employee changes (e.g., promotions, terminations, transfers, status updates) accuratelySupports HR technology functions like self-service tools, onboarding workflows, password resets, and E-PARsTracks licenses, credentials, and education records across platforms like ProviderTrust (Passport), Samba, Vendor Proof, and ADPLegal and Compliance
Coordinates with People & Culture to fulfill formal requests for employee records (e.g., subpoenas, employment verification, board inquiries)Ensures compliance with applicable U.S. federal and state labor laws and company policiesCollaboration and Teamwork
Partners with colleagues and leadership to identify and resolve discrepanciesWorks cross-functionally with departments such as IT, Payroll, Operations, Finance, and BenefitsActively participates in team check-ins, performance evaluations, and departmental meeting