Technical • Philippines
PANDR
Legazpi City, ALB, ph
We are seeking a proactive and technically capable Level 1 TSR (Technical Support Representative) to manage inbound support calls and ticket resolution for an Australian solar company.This role foc...Show more
AXA Group
PHILIPPINES, PHILIPPINES
GI Strategy, Control, and Policy Management Director.The Technical Analyst is responsible for ensuring the accuracy, integrity, and accessibility of data used by GI technical teams (Actuarial, Unde...Show more
Payreto
Makati City, Metro Manila, PH
WHAT WE OFFER Competitive Salary Packages Professional Development Opportunities Hybrid Work Setup Equipment Provided Day 1 HMO Life Insurance POSITION OVERVIEW The Technical Recruiter is responsib...Show more
LBPascual Information Technology Solutions
Makati, Metro Manila, Philippines
LBPascual Information Technology Solutions (LITS) is a one stop shop IT company specializing in Technology Solutions, Software Development Solutions, Construction and Design, Training Services etc....Show more
Thrive
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About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.Our corporate culture, engineering talent,...Show more
Owens OnLine LLC
Mabalacat, Pampanga, Philippines
One West Aeropark, Clark Freeport Zone, Philippines.The Technical Support will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and perip...Show more
Mondelēz International
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Are You Ready to Make It Happen at Mondelēz International?.Join our Mission to Lead the Future of Snacking.You provide software and application knowledge to support implementation of the given solu...Show more
EastWest Bank
Makati, Metro Manila, Philippines
In this role, you will be a key contributor to the Bank's technology modernization efforts by developing secure, scalable applications across front-end and back-end layers, enabling faster delivery...Show more
Carnivore Style
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Carnivore Style is seeking a detail-oriented and proactive.You will be responsible for sourcing, screening, and coordinating top technical talent to join our team, ensuring a smooth recruitment exp...Show more
Komforce
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Job Description — Technical Recruiter (Remote / Offshore).Contract (preferred) with potential to extend.Komforce is a specialist resource augmentation firm focused on.Salesforce Industries / Commun...Show more
Lexmark
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Do you have a knack for giving useful, clear instructions in using devices? Do you have sufficient level to document and assess API platform and satisfy the end user needs? Can you translate comple...Show more
Tap Growth ai
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We're Hiring: Technical Sales Representative! 🌟.We are looking for a motivated and results-driven Technical Sales Representative to join our dynamic team in Taguig City, Philippines.The ideal cand...Show more
Snaphunt
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Carnivore Style is seeking a detail-oriented and proactive.You will be responsible for sourcing, screening, and coordinating top technical talent to join our team, ensuring a smooth recruitment exp...Show more
HawodTech Solutions Inc.
Makati, NCR, Philippines
This is an opportunity for a Technical Team Lead to lead a development team (6 members) while working on enterprise level applications via a progressive, agile space.Responsible for working closely...Show more
John Clements Consultants, Inc
NATIONAL CAPITAL REGION
Conduct technical accounting research and ensure that proper accounting treatment is accurately applied for all transactions, including unusual and non-recurring transactions.Support all items pert...Show more
GECO Asia
Philippines, Manila, Philippines
Responsible for the full onboarding cycle for contractors - identify, source, screen and offer candidates based on skill requirements from Capability Directors and hiring managers.Ensure quality so...Show more
TaskUs
Pasig, NCR, Philippines
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Levera...Show more
Monroe Consulting Group
City of Taguig
Executive recruitment company Monroe Consulting Group Philippines are recruiting on behalf of a Global Leading Integrated Communication Information Solution Provider.BGC, Taguig City, Metro Manila....Show more
Staff Domain Inc.
Pampanga or Cebu, 00, ph
AM-6:00 PM (AEST) | 6:00 AM-3:00 PM (PH Time).Ready to do work that actually excites you?.We are looking for a Recruitment Partner to identify, engage, and place top talent in technical roles throu...Show more
About the Role
We are seeking a proactive and technically capable Level 1 TSR (Technical Support Representative) to manage inbound support calls and ticket resolution for an Australian solar company.
This role focuses on technical support rather than bookings. You will be the first point of contact for customers experiencing issues with their solar systems, monitoring portals, or backup power functionality. Your responsibility is to assess issues, create and manage support tickets, troubleshoot where possible, and escalate or liaise with manufacturers when required.
Key Responsibilities
• Answer inbound customer calls relating to solar system performance and technical issues • Create, manage, and update support tickets accurately within the CRM/ticketing system • Access and review customers’ solar monitoring portals to identify faults or irregularities • Perform Level 1 troubleshooting for system alerts, connectivity issues, and performance concerns • Liaise with manufacturers regarding diagnostics, software updates, and warranty claims • Coordinate replacement parts and track warranty processes • Assist customers with monitoring portal login issues and provide guidance on how to use the platform • Support customers during blackout situations by guiding them through switching to backup power • Escalate complex technical matters to Level 2 or relevant internal teams where required • Maintain detailed documentation of all interactions and resolutions
Requirements
• Previous experience in a technical support, helpdesk, or customer service role • Strong troubleshooting and analytical skills • Comfortable navigating web-based portals and technical dashboards • Excellent English communication skills with a clear and confident phone manner • Ability to explain technical information in simple, customer-friendly language • Strong attention to detail and process adherence • Ability to remain calm and reassuring when customers are experiencing system issues
