Collections • Philippines
Team Leader / Supervisor – Credit Control & Customer Service (APAC).The Supervisor – Credit Control & Customer Service (APAC) is responsible for leading teams supporting regional collections, credi... Show more
MOVE Your Business is proud to represent our client, a global leader in driver safety and risk management.They provide behavior‑based training and innovative solutions that help fleets reduce colli... Show more
Billing and Collections Specialist!.General Description: The Billing and Collections Specialist provides financial information to management and serviced clients by researching and analyzing accoun... Show more
The Officer, Recovery Collections is a trainee professional role.Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic un... Show more
Discover your 100% YOU with MicroSourcing!.Position: Collections Specialist.Work setup: Night shift | Hybrid.Location: Eastwood, Quezon City.Enjoy above-market compensation, healthcare coverage on ... Show more
The AR Collections Supervisor is responsible for leading the day-to-day operations of the Accounts Receivable (AR) Collections team, ensuring productivity, quality, and timely resolution of outstan... Show more
The Credit and Collections Manager is responsible for the strategic leadership, governance, and overall management of the organization's credit risk, accounts receivable, and collections functions.... Show more
Manage credit and collections operations.Ensure timely collection of receivables.Monitor aging accounts and resolve delinquencies.Negotiate payment arrangements.Prepare and analyze collection repor... Show more
Billease offers you the easiest way to afford what you want and need today.Our brand centers around making shopping and payment processes seamless and convenient.Our customers have diverse lifestyl... Show more
Manage daily collection activities involving monitoring of teams tasks and provide support in driving the completion of assigned end-to-end billing process.Act as first level escalation point for c... Show more
Junior Officer to Senior Manager.Our Operations Team is looking for experienced professionals to join us in.In this role you will manage long-outstanding auto loan accounts through reconciliation, ... Show more
Join a Global Leader in Smart Mobility as our next Senior Collections Specialist!.Our teams are collaborative, vibrant, and future-focused, and every team member is empowered to influence the busin... Show more
Join Gallagher - A Global Leader in Insurance, Risk Management and Consulting Are you ready to take your career to the next level with a company that values innovation, collaboration and profession... Show more
Key Responsibilities: Conduct outbound calls and follow-ups with borrowers regarding overdue accounts.Negotiate payment plans and secure timely settlements in line with company policies.Maintain ac... Show more
BDO Network Bank is the community bank subsidiary of BDO Unibank that aims to bring financial products and services closer to outlying areas, getting more neighborhoods closer to achieving success ... Show more
Position Hiring For: Accounts Receivable & Collections Specialist.We are seeking a highly organized and proactive.Accounts Receivable (AR) & Collections Specialist.This role requires someon... Show more
We are a growing Durable Medical Equipment (DME) company bringing our.DME Billing & Collections Manager.Medicare, Medicare Advantage, and commercial insurance claims.Our primary product focus i... Show more
Position: Tenant Collections Specialist.We are seeking a highly motivated and experienced Tenant Collections Specialist to join our growing team.The successful candidate will be responsible for man... Show more
Team Leader / Supervisor – Credit Control & Customer Service (APAC)
Purpose of the Role
The Supervisor – Credit Control & Customer Service (APAC) is responsible for leading teams supporting regional collections, credit monitoring, and customer service activities. This role ensures timely recovery of receivables, high-quality customer interactions, and adherence to operational standards. The position drives team performance, resolves escalations, and collaborates with internal and external stakeholders to support financial and customer experience objectives across the APAC region.
Key Responsibilities
Operations Oversight
Supervise daily Credit Control and CSR operations across APAC markets
Ensure timely collections follow-ups, dispute resolution, and account monitoring
Oversee handling of customer inquiries related to billing, payments, and service requests
Maintain SLA adherence, productivity, and quality standards
Identify and implement process improvements to enhance efficiency and customer experience
Credit & Customer Management
Monitor AR aging and support collection strategy execution
Review escalated disputes, payment issues, and customer concerns
Ensure compliance with credit policies and escalation procedures
Maintain strong relationships with customers, internal stakeholders, and partners
Team Leadership
Lead, coach, and develop team members across both functions
Conduct performance management, feedback sessions, and skill development
Manage staffing coverage across time zones and workload distribution
Promote a culture of accountability, collaboration, and service excellence
Reporting & Performance Monitoring
Track KPIs including aging metrics, resolution time, productivity, and customer satisfaction
Prepare and present operational reports and insights
Identify trends, risks, and improvement opportunities
Compliance & Governance
Ensure adherence to internal controls, data privacy standards, and audit requirements
Maintain documentation accuracy and process consistency
Support audit activities when required
Qualifications & Experience
Bachelor’s degree in Accounting, Finance, Business, or related field
4–6+ years experience in Credit Control, AR, or Customer Service operations
1–2+ years supervisory or leadership experience
Experience supporting multi-market or APAC environments preferred
Familiarity with ERP and CRM platforms
Strong Excel and reporting skills
Key Competencies
Leadership & Coaching
Customer & Stakeholder Management
Negotiation & Conflict Resolution
Analytical & Problem-Solving Skills
Communication Across Cultures
Operational Execution
Success Metrics
AR aging and collection effectiveness
SLA and quality performance
Customer satisfaction and escalation resolution
Team productivity and engagement
Compliance and audit readiness
