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Collections • Philippines

Last updated: 5 days ago

Collections Officer

Security Bank CorporationMakati, Makati, Philippines

We are the Philippines' largest independent bank, having won countless awards over the years, including Philippines' Top Employer, named by Statista, and Best Bank for Diversity and Inclusion, awar...Show more

Collections Specialist

HireKayanaManila, Metro Manila, Philippines
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Kayana is a talent agency that connects Filipino Remote Professionals with global companies that operate within real systems and value disciplined execution.These are long-term professional roles—n...Show more

Collections Representative

MicroSourcingMetro Manila, Philippines
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Discover your 100% YOU with MicroSourcing!.Position: Collections Representative.Work setup: Onsite | Night shift.Location: Eastwood, Quezon City.Enjoy above-market compensation, healthcare coverage...Show more

Collections Vertical Manager

Iron MountainUnit1LaneStreet,MercedesAvenue, PasigCity, PHL

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet.That’s why we need smart, committed people to join us.Whether you’re loo...Show more

Collections Senior Associate

Stolt-NielsenMandaluyong, Philippines

Are you interested in joining the world of international storage and distribution of bulk liquids, tankers, terminals, aquaculture & LNG? Stolt-Nielsen’s fast growing Global Shared Service Centre i...Show more

Collections Officer

BDO LifeSan Fernando City, Central Luzon, PH

Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services.Build your career with a trusted industry leader.Key Performance Indicators (KPIs) targets th...Show more

Collections Analyst

Our ClientsQuezon City, Metro Manila, Philippines, Metro Manila, Philippines
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Manage end-to-end Accounts Receivable (Order-to-Cash) activities, including customer master data, billing, invoicing, cash application, collections, and dispute management.Contact customers via pho...Show more

EG - Collections Specialist

eClerxPhilippines

Responds to Clients and internal customers through various communication methods satisfying needs promptly and efficiently.Maintain Client records and escalate matters as required to the State Cred...Show more

Collections Team Lead - Travel Outbound Collections (Quezon City) | Onsite

Tasq Staffing Solutions, Inc.Quezon City, Metro Manila, PH
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Finished at least 2 years in college without back subject/s.At least have 2 years of experience as Team Lead.Must have Collections experience.Analyze workload and plan capacity according to company...Show more

O2C Team Lead - Collections

AECOMTaguig City, BONIFACIO STOPOVER, Philippines

Manage daily collection activities involving monitoring of team’s tasks and provide support in driving the completion of assigned end-to-end billing process.Act as first level escalation point for ...Show more

Credit & Collections Analyst

RELXIloilo

Minimizes financial risk to the organization by assessing and advising on creditworthiness of prospective and existing customers.Investigates credit applications and approves applications within es...Show more

Finance Manager - Collections / Accounts Receivable, AWS Collections Team

AOSP - ManilaManila, National Capital Region, PHL

Work in shifting schedules which may include night shift.Work during Holidays as may be required by the Company.Amazon is looking for a leader to manage the Accounts Receivable team.The successful ...Show more

Accounts Receivable & Collections Specialist

Remote VADavao Region, PH
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Position Hiring For: Accounts Receivable & Collections Specialist.We are seeking a highly organized and proactive.Accounts Receivable (AR) & Collections Specialist.This role requires someone confid...Show more

Collections Officer

EastWest BankMetro Manila, Philippines
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Junior Officer to Senior Manager.Our Operations Team is looking for experienced professionals to join us in.In this role you will manage long-outstanding auto loan accounts through reconciliation, ...Show more

Collections Workforce Specialist

GoTyme PH (Philippines)Quezon City, Metro Manila, PH
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GoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme.This venture combines the trus...Show more

Collections Agent

Bill Gosling OutsourcingManila, Philippines

Join a Team That’s Passionate About Making Lives Better!.At Bill Gosling Outsourcing, we believe that success starts with an amazing team.We are a global leader in outsourcing solutions, we focus o...Show more

Collections Agent

PALMPAY LIMITEDOrtigas, Pasig
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Key Responsibilities: Conduct outbound calls and follow-ups with borrowers regarding overdue accounts.Negotiate payment plans and secure timely settlements in line with company policies.Maintain ac...Show more

Collections Specialist

John Clements Consultants, IncMANDALUYONG CITY

College graduate (BSA, or any related Accounting and Business courses).Collections/Accounts Receivable.Effective communication and interpersonal skills.Ability to handle large volume of email commu...Show more

Collections Associate

HSBC Global Services LimitedQuezon, Nati, PH

Some careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.Whether you want a career that could take you to the top, or...Show more

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Collections Officer

Collections Officer

Security Bank CorporationMakati, Makati, Philippines
30+ days ago
Job description

About Security Bank

We are the Philippines' largest independent bank, having won countless awards over the years, including Philippines' Top Employer, named by Statista, and Best Bank for Diversity and Inclusion, awarded by Asiamoney.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

As a Collections Officer , you will perform collection activities through outbound communication efforts via the bank’s devices and document all transactions into the collections system for loans or credit card products. The purpose of this role is to collect due amounts and ensure client information in the database is accurate and up to date.

How you'll contribute

  • Perform collections callouts and emails according to the collections workflow using the bank’s collections system.
  • Review client information before and during calls using the collections system and other resources provided by the department.
  • Answer client questions and provide support in resolving complaints, concerns, and issues.
  • Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensure accurate documentation of all transaction information into the collections system.
  • Update database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner.
  • Ensure that all communication with the client is conducted in a professional and respectful manner.
  • Monitor and reach the yearly and monthly KPIs (Number of connected calls daily, Number of PTPs collected daily, Number of kPTPs daily, Cash collected from target (team KPI), % of kPTP out of all connects, Call-Quality (per methodology of QA)).
  • Escalate qualifying cases to their Team Leader for resolution (special cases, calls unable to be handled in a certain amount of time, etc.).
  • Prepare recommendation of accounts for endorsement to other Teams as an escalation measure (skip tracing, field visits, legal, etc.) according to escalation guidelines, in order to reach the client and secure payment.
  • Initiate probing of clients by endorsing accounts for internet probing, skip tracing, or field visits according to escalation guidelines, to ensure immediate contact and knowledge of client’s whereabouts.
  • Prepare and recommend endorsement of accounts for legal processing according to guidelines, to secure payments from clients that refuse to settle in the regular collections process.
  • Recommend payment arrangement using the approved Risk Mitigation Program to provide assistance to clients with financial difficulties.
  • Handle verification and coordination of bank account details for Hold-Out release and application/application of assignment by sending an email to SBC Branch, to comply with Credit Cards Terms and Conditions.
  • Recommend adjustments/reversal on accounts through emails and the collections system to clean up the accounts of clients that have fully settled, or to comply with the process where the client has availed, in compliance with the collections process.
  • Process request for a change in credit card status
  • May be assigned other tasks to support the Unit (temporary assignment to inbound calling, skip tracing verification, etc.).

What we’re looking for

  • With 3 years of experience in Collections
  • Should have excellent decision making, negotiating, and communication skills
  • Must be willing to work on shifting schedule

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