Concierge Jobs in Philippines

Job Description

Work Location Options :

Hybrid

Director Hospitality Services

4th in Great Place to Work's Best Company To Work For 2025

10th in Fortune Magazines 2025 Worlds Most Admired Companies

1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

Top GBS Employers for the Philippines (2025) by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Director, Hospitality Services based in Manila or Singapore, will report directly to the VP, APAC Operations in Singapore. In partnership with key functional leads and vendor partners, they will lead the American Express workplace services and amenities for all office locations across the APAC region, focusing on a colleague-first approach to frictionless experiences.

Specifically, the Director, Hospitality Services will be responsible for the complete delivery of food and drink services, and experience services, and any other workplace amenities, which contribute to the American Experience workplace proposition. Such services include onsite food and drink outlets and delivery services, pantries, meeting and event catering, community support and engagement, welcome and reception services, meeting and event coordination and planning, concierge services, and management of other onsite amenities and programs.

The Director will be required to establish a multi-year roadmap, which aligns with the priorities of the enterprise, and the GREWE Vision and Mission, to plan pivotal initiatives and operations that deliver the objectives of the region and enterprise. Aligning with a global framework, the regional roadmap will include every aspect of regional operations including third-party selection and performance / contract management, new services and locations, capital management, commercial / financial targets, digital interfaces, ESG, legislative or compliance factors. The Director will be responsible for communicating, monitoring, and measuring the success of the regional roadmap.

As an experienced Hospitality professional, the Director will proactively influence, guide and mentor to broadly cultivate a Hospitality approach within the diverse APAC team of American Express and vendor colleagues. They will lead a group of direct and indirect reports across multiple cities in the region and will be responsible for the engagement, development, recruitment, and retention of American Express talent as well as third-party talent.

This role also focuses on the high quality and safe delivery of the services, in a compliant, open manner. The Director will work closely with Facilities Management, Health and Safety, Compliance and Relationship Management colleagues to ensure that a seamlessly robust and consistent approach to workplace services are adopted in every location, every day. Operational controls, as globally or regionally defined, will be adopted and implemented for all in-scope services, to ensure adherence to American Express and GREWE policies & procedures, and all applicable codes and regulations.

In terms of consistent service operations, which are performed at the highest level, this is a meaningful role which requires a strong understanding and experience of the management of third-party suppliers. They will be required to lead all aspects of the performance of the suppliers based on an agreed governance structure. The governance structure will cover all aspects of performance including that related to SLAs, KPIs and any other scorecard that is agreed.

Integral to this role will be the maintaining of relationships with internal and external customers, and pro-actively driving a closed feedback loop approach, for all services. Similarly, this role is responsible for representing the voice of the colleague or customer in scenarios where friction is present, to drive outcomes that promote seamlessness in the experience, in every location for every colleague.

With consistent service excellence and a strategic plan being high priorities for this role, there are also requirements for the Director to be commercially astute and to be used to detailing and administrating operational services in a highly regulated environment. Rigorous analytical and financial skills to drive creative solutions that focus on value generation and capture outstanding market opportunities are encouraged, as is the ability to demonstrate ROIs or to measure outcomes. The ability to supervise sophisticated hospitality financial models and to drive the best financial outcome for American Express is required.

Core Responsibilities :

• Show up as a visible Hospitality leader every day. Demonstrate the Blue Box values and Leadership Behaviors as a figure head.
• APAC Independently led the delivery of food & drink services and other workplace services and amenities across the region.
• Set the agenda, lead all aspects of the strategies, outcomes and vendor performance for service lines including :
• Food outlets & delivery services
• Catering
• Reception & welcome services
• Meeting & event planning
• Concierge services
• Pantries, community engagement, onsite amenities
• Be the voice of the colleague in scenarios where friction in the workplace experience is present, to facilitate its removal.

Strategic & Operational Planning :

Leadership & Collaboration :

Service Quality & Compliance :

Vendor & Performance Management :

Data, Finance & Innovation :

Minimum Qualifications & Required Skills :

Strategic Leadership

Hospitality & Workplace Experience Expertise

Supplier & Vendor Management

Operational Excellence & Compliance

Stakeholder Collaboration

Hospitality & Customer-Centric Mindset

Financial & Commercial Acumen

Change Management & Innovation

Minimum Qualifications :

Additional Details :

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

Other Jobs You May Be Interested In

Director - Hospitality Services

Singapore, Singapore, Singapore

Senior Manager - Enterprise Control Management, Systems & Product Strategy

Taguig City, PHL, Philippines

Director, Global Merchant and Network Services - Operational Risk

Taguig City, PHL, Philippines

Instructional Designer

Taguig City, PHL, Philippines

Compliance Manager

Taguig City, PHL, Philippines

Process Risk Reduction Manager

Taguig City, PHL, Philippines

Analyst - Compliance

Taguig City, PHL, Philippines

Collections Representative

Taguig City, PHL, Philippines

Director-Strategic Planning

Phoenix, Arizona, United States and 1 more

Slide 1 of 3When you become part of our Talent Community, well keep you posted about future job opportunities that you may be a match for, as well as career-related events.