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Instructor • Philippines

Last updated: 3 days ago

Finance Quality Assurance Trainer, Training and Quality Control

AOSP - Manila - H17Pasay City, National Capital Region, PHL

The Trainer & Quality Auditor is a high-impactful dual role that transforms performance through strategic training design and data-driven quality insights for our Finance team.You'll create engagin... Show more

Training Administrator

MicroSourcingManila, Metro Manila, Philippines
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Discover your 100% YOU with MicroSourcing!.Enjoy above-market compensation, healthcare coverage on day one plus one or more dependents, paid time-off with cash conversion, group life insurance, and... Show more

Director People Development

UnitedHealth GroupMakati, National Capital Region, PH

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connect... Show more

CMA Training & Capability Development Manager

Our ClientsTaguig, Metro Manila, Philippines, Metro Manila, Philippines
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CMA Training & Capability Development Manager.The CMA Training & Capability Development Manager is responsible for designing, developing, and delivering training programs and capability-bui... Show more

Personal Trainer

SnaphuntPhilippines

We’re offering a competitive salary of $6,500 to $8,000 a month for our next Personal Trainer!.Your role is to help our customers reach their fitness goals through personalized exercise planning, c... Show more

Swimming Instructor

AmentumManila, Metro Manila, Philippines

Amentum, a global leader in advanced engineering, technical, and professional services serving the US government, allies, and critical infrastructure sectors, is seeking a .US Navy program based on... Show more

Virtual Assistant Instructor

Workforce360Manila, Metro Manila, Philippines
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Hybrid / Remote / Work-from-Home and On site (Philippines-based).The Virtual Assistant Instructor is responsible for designing, delivering, and improving training programs that prepare virtual assi... Show more

IT OCM Learning Developer

LexmarkCebu City, Philippines

To support the training development mission through development, pilot testing, and on-going improvement of course materials, including:.Instructor-led course study material, instructor guides, and... Show more

Senior Diver & Dive Operations Supervisor (Saudi Arabia)

Eram TalentManila, Metro Manila, PH
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We are seeking a highly organized and adaptable Diver &.Lead, Marine & Dive Management and support the successful delivery of complex dive operations for the project team at NEOM.The Dive C... Show more

Instructional Designer (Contact Center) | Bridgetowne, QC | Onsite

TASQ Staffing SolutionsQuezon City, Metro Manila, Philippines
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Content Developer (Instructional design and knowledge author).Contact Center within the Service Operations organization.At least Highschool Diploma ; Bachelor's Degree holders will be prioritized.M... Show more

CMA Training & Capability Development Manager

HRTXTaguig, Metro Manila, Philippines
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CMA Training & Capability Development Manager.The CMA Training & Capability Development Manager is responsible for designing, developing, and delivering training programs and capability-bui... Show more

Instructional Designer (Contact Center) | Bridgetowne, QC | Onsite

Tasq Staffing Solutions, Inc.Quezon City, Metro Manila, PH
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Content Developer (Instructional design and knowledge author).Contact Center within the Service Operations organization.At least Highschool Diploma ; Bachelor's Degree holders will be prioritized.M... Show more

Virtual English Trainer

LearnlightCebu, PH
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About the company Learnlight is an EdTech company that believes in putting people first.We take every opportunity to do that with enthusiasm, initiative, and commitment.We find joy and deep satisfa... Show more

Telemarketing Head

SGSMakati City, NCR, PH

Generally responsible for the determination of the demand for services offered by the company and its competitors and identify potential customers.Develop marketing strategies with the goal of expa... Show more

Instructor

TDCXPhilippines

At TDCX, we believe that every career move should propel you forward.Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible whe... Show more

Flight Simulator Instructor (A320)

CAEMabalacat

Key responsibilities will include but are not limited to:.Conduct training duties in accordance with the FSI job description.Follow the applicable Standard Operating Procedures (SOPs).Recommend rev... Show more

Instructional Designer Pampanga, Philippines

TTECPampanga, Philippines

Your potential has a place here with TTEC’s award-winning employment experience.As a Temporary Instructional Designer working remotely in the Philippines, you’ll be a part of bringing humanity to b... Show more

Customer Care Trainer (PHILIPPINES Hybrid)

First AdvantageAlabang, Hybrid, PH
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About the Role Are you passionate about developing people, creating engaging learning experiences, and shaping operational excellence?.We’re looking for a dynamic Global Customer Care Trainer... Show more

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Finance Quality Assurance Trainer, Training and Quality Control

Finance Quality Assurance Trainer, Training and Quality Control

AOSP - Manila - H17Pasay City, National Capital Region, PHL
7 days ago
Job description
The Trainer & Quality Auditor is a high-impactful dual role that transforms performance through strategic training design and data-driven quality insights for our Finance team. You'll create engaging learning experiences while conducting audits that uncover critical improvement opportunities. By analyzing performance data and audit findings, you'll identify skill gaps, design targeted interventions, and measure real results — directly shaping operational excellence and team success.

Key job responsibilities

- Design and deliver instructor-led training programs for new hires and tenured employees, ensuring content aligns with accuracy, performance goals, and operational standards
- Conduct quality audits per cycle, evaluating interactions against defined standards and documenting findings with structured, actionable feedback
- Analyze audit data to identify performance gaps, root causes, and systemic issues — translating insights into targeted interventions such as refresher training, job aids, coaching guides, or process clarifications
- Track intervention effectiveness using key metrics — FCR, NRR, and initiated call rates — and prepare narrative-style performance reports that highlight trends, patterns, and the measurable impact of interventions on team performance
- Present findings and recommendations to stakeholders in a clear, concise format
- Participate in calibration sessions to ensure audit consistency and contribute to the development of quality frameworks and training standards
- Support the exploration of AI-assisted auditing tools to scale quality coverage across multiple languages
- Demonstrate agile support through cross-functional collaboration and quick response to emerging quality and training needs across teams
- Provide hands-on operational support during peak periods or critical business needs, including direct case processing when required

BASIC QUALIFICATIONS

- Completed a Bachelor's Degree
- Background in Accounts Receivable and/or Accounts Payable is required
- 2+ years of experience in communication programming and projects
- 3+ years of experience in a Training and Quality role
- Excellent written and verbal communication skills
- Demonstrated ability to plan, organize, and execute learning interventions and projects from concept to completion
- Proven track record in creating process improvement projects or interventions
- Proficient in MS Office

PREFERRED QUALIFICATIONS

- Subject matter expertise in Finance and Accounting processes
- Excellent root cause analysis skills
- Familiarity with quality audit tools or learning management systems (LMS)
- Experience with financial systems (Oracle Financials, SAP, or other ERP tools)
- Experience working with multi-cultural, multi-national teams
- Excellent organizational and time-management skills
- Experience in AI products and solutions
- Exposure to AI-assisted quality or language analysis tools is a plus
- Flexible in schedule and work load

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