Russian Jobs in Philippines

Specialist, Product Support and Services

Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions, and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work.

It’s not just about our global network of offices and shared services centers; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work.

Our lawyers are globally minded, enterprising, collaborative, and committed to excellence. Our people represent 90 nationalities and speak 80 languages.

Position Summary

The individual will be part of a team responsible for the Firm’s Intranet. Aside from being responsible for their daily operations, the Specialist is expected to provide expert consultancy in the technical areas of all services. This will include research and development of technical solutions for overcoming technical issues, producing deliverables that fall within their area of expertise, and training / assisting team members and users on best practices.

Our Functional Area

Technology at White & Case plays a key role in enabling our lawyers is practicing law around the world.

Our team comprises of three functions : Business Services – who maintain, develop and support our enterprise systems, Operations – who design, build and support our communications and data centre operations, and Support Services – who provide desktop, meeting and training support in the Firm’s offices. Together we support our lawyers with leading edge technology and systems to deliver elite legal and best-in-class client service.

Our team covers a range of technical disciplines and business skill sets. This encompasses from business analysts, data architects, application developers and engineering staff covering range of technologies that include virtualisation, cloud, networking, storage, collaboration services and security. We deploy the latest technology and hardware within our state of the art offices. Our technical support staff support and train our people on the latest hardware and operating systems, remote working capability and mobile devices. Our Shared Services centres provide Service Desk and Operation Centres that providing support and monitoring of Firm systems 24 x 7.

Working closely with our business services colleagues in support of the Firm’s Finance, HR, Marketing and KM Information Technology systems Drawing, Global Technology Services is at the heart of the Firm’s global operations.

Duties and Accountabilities1

• Design, develop, and maintain intranet content, including site collections, document libraries, lists, workflows, and other SharePoint components.
• Customize sites using web parts, custom forms, and other available tools
• Ensure timely information updates by working closely with content contributors and managing content priorities for 'mission-critical' information.
• Understand information architecture of the intranet site
• Ensure content for the intranet is uniformly and accurately tagged
• Escalate content gaps or non-uniform information requests to the team Supervisor
• Conduct tests on third-party solutions employed by the Firm
• Conduct end-user training and explain system functionalities, limitations and behaviors of the intranet
• Understand the Firm’s Business Services’ processes and systems and answer information requests
• Create and maintain process documentation
• Research and discover a better and more efficient ways to do technical tasks
• Pioneer ways for the technology to meet new business requirements as they come
• Ad hoc and regular training of both team members and users over phone, classroom, and virtual

Qualifications

Location and Reporting

The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

1The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Primary Location

Philippines-ManilaExpected Workplace : Hybrid

Job Posting

Apr 24, 2025, 10 : 20 : 55 AM