RESPONSIBILITIES

• Processes all IT solutions orders within the required turnaround time of not exceeding 24 hours.
• Processes all Single phase and 3 phase Channel orders from regional assignment within the required turnaround time of not exceeding 24 hours.
• Processes all Single phase and 3 phase International Channel orders within the required turnaround time of not exceeding 24 hours.
• Processes after-invoice adjustments including ship and debit claims in a prompt manner to avoid unnecessary credit hold to customers.
• Handles review and release of EDI distribution stock orders.
• Processes Return Good Authorization in a prompt manner to avoid unnecessary credit hold to customers.
• Processes Stock Rotation and Defective Returns in a prompt manner to avoid unnecessary credit hold to customers.
• Performs any reporting activity or task assigned by immediate supervisor as needed, or in fulfilment of and in relation to essential functions.
• Manages the Distribution and PO mailboxes by ensuring all requests for quotation, purchase orders or technical queries are addressed or assigned a contact person.
• Analyze and form resolutions to recurring issues with regards to order management.
• Identifies customer needs through communication and probing.
• Creates solutions to customer problems. Provide sound recommendations to their queries.
• Assists customers in handling, servicing, follow-up, communication, and closure of issues.
• Completes workload on time. Monitors if transactions are processed in a timely manner.
• Implements error-proofing method to ensure all transactions done are accurate.
• Assists in leading conference calls, meetings, and discussions with customers.
• Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers.
• Coordinates with other teams / support to complete the request of customers.
• Monitors team service level and assists in workload distribution.

QUALIFICATIONS

PHYSICAL & ENVIRONMENTAL DEMANDS

TIME TRAVEL REQUIRED

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS :   Safety. Integrity.  Respect.  Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

OUR BEHAVIORS

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $ billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.