Regularly track and report on customer experience metrics. Required Skills:Have proven experience in developing and implementing customer initiatives. Promote a customer-centric culture throughout the organization. Gather and analyze customer feedback through surveys, reviews, and other channels. ...
Drive strategic vision across multiple locations and programs to align and drive a unified customerexperience and efficient Quality Assurance process (including sharing bestpractice across business units). Primary champion and executor of quality and service excellence in addition to business proces...
Establishes standards governing customer interactions, implements screening programs to monitor those. Drive strategic vision across multiple locations and programs to align and drive a unified customer. Drive changes to increase customer satisfaction, efficiency, and increase agent success rates. ...
Receives guidance from managers. Provides technical guidance to employees, colleagues, and customers. Guides and influences internal and external customers, or agencies. ...
We are looking for a Customer Experience Manager for our Local Bank client in Makati. Role: Customer Experience Manager. Feedback management: Gathering and analyzing customer feedback through surveys, focus groups, and other methods to identify areas of improvement and opportunities for enhancing th...
Customer Experience Manager (Metrics and Insights). In this role, youll work with data from diverse sources, collaborate with talented colleagues, and help shape exceptional customer experiences. At least 3 years of experience in data analytics, data science, or a similar role; experience in the fin...
Customer Experience (CX) Manager/Specialist. This role is not about providing direct customer support but rather about understanding customer needs, gathering insights, and implementing strategies that improve every aspect of the customer journey. Develop and implement customer experience programs, ...
The CX Manager is responsible for the cross-functional management of all quality assurance and client experience improvement initiatives related to an innovative new program designed to assist clients with transportation challenges. Drive strategic vision across multiple locations and programs to al...
Develop and execute a customer experience strategy that aligns with the organization's goals and values. Regularly track and report on customer experience metrics. Have proven experience in developing and implementing customer initiatives. Promote a customer-centric culture throughout the organizati...
As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. Advocate for the customer within Cisco, ensuring their needs...
We are looking for a Customer Experience Manager for our Banking client in Makati. Role: Customer Experience Manager. Feedback management: Gathering and analyzing customer feedback through surveys, focus groups, and other methods to identify areas of improvement and opportunities for enhancing the c...
Under the supervision of the Planning & Inventory Manager, this position is responsible for planning, directing and controlling all warehouse management functions for raw materials, packaging materials, and store room items in order to ensure the most efficient & cost-effective flow of mater...
Unlock Your Global Career Journey as a Customer Experience Manager. At Emapta, we're seeking a dynamic Customer Experience Manager to join our global outsourcing family. As a Customer Experience Manager, you'll find yourself at the intersection of global reach and local comfort. Your responsibilitie...
JOB DESCRIPTION: Develop and execute Sales and Marketing Strategy Manage the end-to-end enterprise sales process and resource to create and execute winning so-lution sales strategies Work through leads to Sales on CRM Manage and track customer interaction and transactional information in a CRM s...
Treasury CashierRequirement : 1Salary Range : P 18,000. JOB DESCRIPTION:Treasury Cashier shall be responsible in processing, monitoring and depositing cash and checkcollections and releasing of payments to suppliers. JOB QUALIFICATIONS:• Graduate of any 4-year business course• At least 1 year experi...
Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services. ...
...
JOB DESCRIPTION• Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer• Resolve problems and issues in a professional manner and engage with customers to identify additional needs• Ensure tha...
JOB DESCRIPTIONWe are seeking a trustworthy and passionate professional for the role of Customer Service Representative Logistics. This position plays a key role in supporting the company’s growth strategy within the starch derivatives business, handling both customer service and logistics operation...
Account: Sales VOICE Qualifications: At least HS/SHS Graduate with 1 year bpo experienceAccount: Fraud VOICE Qualifications: At least HS/SHS Graduate with 6 months bpo experience Date:Oct 16 Salary: up to Account: Insurance VOICE Qualifications: At least HS/SHS Graduate with 6 months bpo experience....
Customer Service Manager in banking or financial services. Responsibilities:Manage customer service operations, including contact center management, quality assurance, and training. Foster customer loyalty through effective communication and personalized service. Improve service quality by analyzing...
POSITION: The Credit and Collection Team Leader is responsible for overseeing and managing the credit and collections function within the organization. The Credit and Collection Team Leader will collaborate closely with other departments to assess credit risk, establish credit limits, develop collec...
Duties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services. ...
Maintaining good relations with current accounts. ...
This could include roles such as production manager, supply chain manager, or plant manager. Ability to adapt to changes in the industry, market conditions, and technology advancements is crucial for an operations manager in the fast-paced automotive sector. Strong analytical and strategic thinking ...