Junior Service Desk Analyst

🌟 We're Hiring : Junior Service Desk Analyst! 🌟

We are looking for a motivated and detail-oriented Junior Service Desk Analyst to join our dynamic IT team. The ideal candidate will provide first-level support to internal users, ensuring timely resolution of technical issues while enhancing overall user satisfaction.

📍 Location : Taguig, Philippines

⏰ Work Mode : Work From Office

💼 Role : Junior Service Desk Analyst

What You'll Do :

🎯 Provide technical support and troubleshooting for hardware and software issues

📞 Respond to service requests via phone, email, or chat in a professional manner

🛠️ Monitor and manage ticketing system to ensure prompt issue resolution

📈 Assist in maintaining IT documentation and user manuals

🤝 Collaborate with the IT team to implement solutions for recurring problems

🔄 Participate in training sessions for new technologies as needed

What We’re Looking For :

✅ 1 year of experience in a similar role or relevant technical support experience

✅ Strong understanding of computer systems, networks, and software applications

✅ Excellent communication skills with a customer-focused mindset

✅ Ability to work well under pressure and prioritize tasks effectively

✅ Familiarity with ticketing systems and remote support tools is a plus

✅ A proactive attitude towards problem-solving and continuous learning

Ready to kickstart your career? 🚀 Apply now and be part of our innovative team!