This job offer is not available in your country.
Service Desk Manager
Octal Philippines Inc.Makati city, National Capital Region, PH17 days ago
Job type
- Quick Apply
Job descriptionThe Service Desk Manager is responsible for the operational management of the service desk. This includes overseeing incident and request fulfillment processes to ensure they are handled efficiently and within agreed service level agreements (SLAs). The Service Desk Manager must continuously monitor and analyze performance metrics, such as resolution times and customer satisfaction scores, to identify trends and areas for improvement. Strategic improvement is also a critical responsibility. This involves regularly reviewing current processes and tools, identifying inefficiencies, and implementing improvements. Ensuring high levels of customer service by setting standards for customer interactions and establishing a customer-centric culture. Creates passion to help drive teams to a common vision. Provides clear and effective communication across different levels of the organization. Ensuring compliance with industry standards and managing risks associated with IT support services. This includes implementing policies and procedures to safeguard data privacy and security, managing access controls, and ensuring the service desk operations comply with regulatory requirements. Creates tasks and measures ensuring compliance adhering with the company’s partner agreements related to data exchanges. Completed a Bachelor’s Degree education in IT / Computer / Engineering courses; or similar More than 5 years of IT experience with 2+ years in IT Helpdesk management, retail or anything similar or related Must have a Track record of taking initiative to solve critical functional problems -Assumes ownership within own organization and with supporting groups Proven ability to prioritize based upon changing commercial pressures Experience in leadership in IT. Must have excellent spoken and written English and must be highly communicative especially to remote stakeholders; needs a very strong sense of urgency and follow up Persuasive, confident and diplomatic, and a fast learner
KEY RESPONSIBILITIES : LEADERSHIP & TEAM MANAGEMENT
- The Service Desk Manager leads and oversees the operations of the SSI IT Service Desk, with the primary goal of ensuring timely and efficient resolution of user issues and requests.
- This involves recruiting, training, and mentoring team members to ensure they possess the necessary skills and knowledge to provide high-quality support.
- The role also involves ensuring adherence to Service Level Agreements (SLAs) and providing excellent customer service.
MANAGEMENT & IMPROVEMENT
CUSTOMER SERVICE EXCELLENCE
RISK MANAGEMENT & COMPLIANCE
Requirements
Create a job alert for this search
Service Desk • Makati city, National Capital Region, PH
Related jobs
We are seeking a skilled Service Desk Engineer to deliver proactive and responsive support, ensuring smooth issue resolution and appropriate escalation when necessary.
This role requires strong tech...Show moreLast updated: 30+ days ago
AM–5 : 00 PM (AEST) | 6 : 00 AM–3 : 00 PM (PH Time).Ready to do work that actually excites you?.We are seeking an L2 Service Desk Engineer (MSP) to provide advanced technical support and resolve complex ...Show moreLast updated: 2 days ago
Service Desk Analyst - Level 1.Managed Service Delivery - Service Desk.Award : Professional Employees Award.Copyright © 2019 Data#3 Limited.
Data 3’s vision is to harness the power of people and #.Th...Show moreLast updated: 30+ days ago 
Senior IT Service Desk Engineer!.Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services.Bringing in an array of sk...Show moreLast updated: 25 days ago
Client Relationship Management : .Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.Service Level Agreement (S...Show moreLast updated: 30+ days ago Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services.
Bringing in an array of skills and talents from different a...Show moreLast updated: 25 days ago 
Job Description Job Title : Cisco L1 Service Desk Support.Candidates should be in Philippines.Work From Office Location : 1634 Taguig Metro Manila.
Fluent in Mandarin / Korean / Japanese ( Language Skil...Show moreLast updated: 26 days ago
Schedule : Monday – Friday (06 : 00 AM - 03 : 00 PM PHT).Practical knowledge and experience working with Windows Server from 2008 through 2016 and strong desktop support skills for Microsoft Windows 7 t...Show moreLast updated: 30+ days ago
Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.
We have over 6,200 people across our global offices an...Show moreLast updated: 30+ days ago
- Promoted
Service Delivery Manager – Solutions Design
SMDCPasay, Metro Manila, Philippines Service Delivery Manager – Solutions Design.SMDC Pasay, National Capital Region, Philippines.Analyze business requirements and design scalable solutions.
Work closely with system developers, project...Show moreLast updated: 21 days ago
- Promoted
Senior Service Delivery Manager
Temenos Headquarters SAMakati, Metro Manila, Philippines Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere.We have been doing this for over 30 years through the pioneering spirit of our Temenosi...Show moreLast updated: 12 days ago
Service Desk Engineer
Booth and Partners Pte LtdMakati, 00, phQuick Apply
- Promoted
Service Delivery Manager
BuscojobsMetro Manila, Philippines Mandaluyong, National Capital Region MICROGENESIS BUSINESS SYSTEMS.Mandaluyong, National Capital Region).Monitoring and managing desktop support, IT services desk, and VIP support functions to ens...Show moreLast updated: 3 days ago
Service Delivery Specialist
Tap Growth aiMuntinlupa, Metro Manila, PH We're Hiring : Service Delivery Specialist! 🌟.We are seeking an experienced Service Delivery Specialist to ensure exceptional service quality and client satisfaction.
The ideal candidate will manage...Show moreLast updated: 30+ days ago
- Promoted
Senior Service Delivery Consultant (Service Desk Ax)
BuscojobsMetro Manila, Philippines Senior Service Delivery Consultant.Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow.As PMO you wil...Show moreLast updated: 4 days ago
L2 Service Desk Engineer (MSP | M365) | AU | WFH
Staff Domain Inc.Pasig Central Post Office, 00, phQuick Apply
- Promoted
Service Delivery Manager | EBG
Trends Group, Inc.Makati, Metro Manila, Philippines A service delivery manager oversees the delivery of services or service technology to a company's clients or customers.The manager establishes policies designed to ensure consistently high service ...Show moreLast updated: 1 day ago
- Promoted
Senior Service Delivery Manager
TemenosMakati, Metro Manila, Philippines Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere.We have been doing this for over 30 years through the pioneering spirit of our Temenosi...Show moreLast updated: 3 days ago
- Promoted
Service Delivery Manager
ABBE Technology Solutions Inc.Makati, Metro Manila, Philippines Service Delivery Manager (Oracle NetSuite).NetSuite projects and ongoing services.This role ensures that client implementations, enhancements, and support engagements are delivered on time, within ...Show moreLast updated: 8 days ago
Service Desk Analyst
Booth and Partners Pte LtdMakati Commercial Center, 00, phQuick Apply
Senior IT Service Desk Engineer
Integrated Office Solutions Inc.Muntinlupa, Metro Manila, PhilippinesQuick Apply
Service Delivery Manager
Questronix CorporationMakati, Metro Manila, PHQuick Apply
IT Service Desk Engineer
Integrated Office Solutions Inc.Muntinlupa, Metro Manila, PhilippinesQuick Apply
Service Desk Specialist – Cisco & Endpoint Management (Taguig, Philippines)
preferable.aiTaguig, 00, phQuick Apply
Service Desk Engineer L2 (AU IT Services, Hybrid)
ConnectOSMandaluyong City, Metro Manila, PHQuick Apply
- Promoted
- New!
Service Delivery Manager | MICTS
Trends Group, Inc.Makati, Metro Manila, Philippines Accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization as a whole.
Accomplish all assigned tasks by the managemen...Show moreLast updated: 9 hours ago
Service Desk Analyst
DatacomCity Of Manila, Metro Manila, PHQuick Apply