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Help Desk Team Lead

CartrackMakati, Metro Manila, PH

24 days ago

Job type

Quick Apply

Job description

Responsibilities :

Providing technical support to teams within the organization when required
Resolve customers’ enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.
Maintaining and updating technical documents and procedures
Identifying and resolving system issues
Perform daily system monitoring, verifying integrity and availability of Cartrack’s application
Perform daily post installation / QA validation
Review systems and application logs for remote diagnostic of field devices
Provide training and assistance to users of Cartrack application systems
Provide on-site field support and installation
Verify completion of scheduled jobs
Internal IT support

Requirements :

Diploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience

Minimum 3 years of experience in the IT service industry.

Proficient in English

Excellent communication and interpersonal skills

Hands-on and a positive attitude

Technically independent with good initiative

Strong analytical problem-solving skills with an out-of-box approach in providing solutions

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Team Lead • Makati, Metro Manila, PH

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