Partner Servicedesk Coordinator PH

Job Description

WE’RE HIRING AS A PARTNER SERVICE DESK COORDINATOR IN THE PHILIPPINES.

Excis is a global IT support leader, driven by innovation and collaboration. We are looking for a highly organized and relationship-focused Partner Servicedesk Coordinator to oversee and manage our network of subcontractor partners in assigned countries. This role ensures seamless collaboration, quality service delivery, and cost-effective operations across a global partner network. You will drive partner performance, manage contracts and rates, resolve escalations, and identify new partnership opportunities aligned with our growth objectives.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex Partner Management challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What you'll do :

The Partner Service Desk Coordinator acts as the primary point of contact between the organization and its external partners, ensuring efficient communication, incident resolution, and service delivery. This role coordinates service desk operations, manages partner requests, monitors service performance, and ensures adherence to service-level agreements (SLAs). The Partner Service Desk Coordinator plays a crucial role in maintaining high partner satisfaction and operational efficiency.

Requirements

Benefits

At Excis, you will be part of a collaborative and innovative global team driving industry-leading IT solutions. We prioritize professional growth, continuous learning, and provide opportunities to make a tangible impact. Enjoy a supportive environment with competitive compensation, meaningful career advancement, and the chance to contribute to the success of a global leader in IT services.

Ready to make a difference and grow your career? Apply now to join Excis in the Philippines and be at the forefront of IT support excellence!

Requirements