BPO Operations Director, Onsite at Antipolo City!

Overview

The Director of Operations is a strategic leadership role responsible for overseeing the daily operations, improving organizational efficiency, and driving the company's overall performance. This position requires a combination of strong leadership, strategic planning, and operational expertise to ensure the organization meets its objectives, delivers exceptional service, and operates efficiently across all functional areas.

Operational Leadership

Develop, implement, and oversee operational strategies, policies, and procedures to optimize efficiency and effectiveness.

Ensure alignment between operational goals and the organization’s strategic objectives.

Monitor day-to-day operations to ensure smooth execution and high-quality delivery.

Team Management

Lead, mentor, and develop a team of department heads and operational staff.

Establish clear performance goals and conduct regular evaluations to foster a high-performing culture.

Promote cross-departmental collaboration and communication.

Performance Management

Analyze and interpret operational data to identify areas for improvement and implement solutions.

Develop and monitor key performance indicators (KPIs) to track progress and ensure accountability.

Report on operational performance to senior leadership and stakeholders.

Budget and Resource Management

Manage budgets and allocate resources effectively to meet organizational goals.

Identify cost-saving opportunities without compromising quality or efficiency.

Negotiate contracts and manage vendor relationships.

Process Improvement

Streamline workflows and implement process improvements to enhance productivity and reduce costs.

Foster a culture of continuous improvement and innovation across the organization.

Risk Management and Compliance

Ensure compliance with all relevant regulations, laws, and company policies.

Proactively identify potential risks and implement strategies to mitigate them.

Willing to report onsite at Antipolo City.

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