Scheduler - Customer Service Representative

Job Description

This is a remote position.

Schedule :    Monday to Friday, 9 : 00 AM – 6 : 00 PM,1-hour unpaid break | Canada (Eastern Time)

Equivalent : 9 : 00 PM – 6 : 00 AM | Manila, Philippines (PH Time)

Paid hours per week : 40 Hours

Client Overview :

The client is a mobile tire change service company based in Ontario, Canada. They provide mobile tire changes where they travel to customers’ locations to perform the service.

Responsibilities :

• Answer incoming customer calls professionally
• Schedule and coordinate mobile tire change appointments
• Efficiently manage and maintain the service calendar
• Process customer information and maintain accurate records
• Handle last-minute bookings and adjust schedules as needed
• Monitor schedules to avoid conflicts
• Manage email communications
• Coordinate with mobile service teams

Requirements

Benefits

Independent Contractor Perks

ZR_27583_JOB

Requirements

Strong English communication skills with a professional phone manner Previous customer service experience Experience with calendar management and appointment scheduling Proficient with scheduling software and basic computer applications High attention to detail and strong organizational skills Problem-solving skills and a proactive mindset Ability to work independently Experience in administrative support roles preferred