Customer Service Representative

Customer Service Representative – Banking / Financial Account

Location : Bridgetowne, Quezon City (Onsite) Schedule : Shifting Salary : ₱20,000 – ₱25,000

Qualifications : High School Graduate (Old Curriculum or ALS) with at least 1 year BPO experience

Job Responsibilities :

As a CSR for our Banking / Financial account, you will :

Handle inbound and outbound customer calls related to banking services

Assist clients with account inquiries, transactions, card issues, and digital banking concerns

Ensure customer identity verification and compliance with financial protocols

Document interactions accurately and follow up on unresolved issues

Provide professional, empathetic support while maintaining data confidentiality

Meet performance metrics such as call quality, resolution rate, and customer satisfaction

Benefits : HMO coverage

Paid trainings

13th Month Pay

Government-mandated benefits