Head of Information Technology

Overview

Job Summary :

The Head of Information Technology provides strategic leadership and direction in ensuring the seamless delivery of IT services across the organization’s 45 community malls. This role is responsible for leading and managing three major pillars : IT Operations, IT Systems, and IT Infrastructure. The position ensures the organization’s IT platforms are secure, reliable, scalable, and aligned with business goals — particularly delivering free Wi-Fi and digital connectivity services in all malls, strengthening customer engagement and operational efficiency.

Key Responsibilities

IT Operations

• Oversee day-to-day IT support services across all malls, ensuring high system uptime and service efficiency.
• Establish IT service management standards, including SLA monitoring and incident management.
• Manage IT budget, optimize operating costs, and ensure compliance with IT policies.
• Provide end-user support to operations, tenants, and customers as needed.

Systems

Infrastructure

Leadership Accountabilities

Qualifications

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