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Director of Service Delivery (Ops)
Career ConnectMakati, 00, ph3 days ago
Job type
- Quick Apply
Job descriptionLed 200+ FTE operations with measurable improvements (TAT, rework, cases / FTE). Hands‑on with Lean / Six Sigma and automation on a live production floor. Loves data dashboards; enforces accountability without bureaucracy. Thrives in a flat, sleeves‑up culture — not a ‘manager of managers.’ Led 200+ FTE operations with measurable improvements (TAT, rework, cases / FTE). Hands‑on with Lean / Six Sigma and automation on a live production floor. Loves data dashboards; enforces accountability without bureaucracy. Thrives in a flat, sleeves‑up culture — not a ‘manager of managers.’
Job Description
- Run 350+ CAD designers across 10+ managers in SLA‑driven production.
- Drive throughput, turnaround time, and quality; minimize rework%.
- Scale playbooks, automation, and continuous improvement across shifts.
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Requirements
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Service Delivery • Makati, 00, ph
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