Medical Billing & Administrative Assistant

Job Description

This is a remote position.

Hours :  1pm-5pm >

20 hours per week (flexible based on workload)

About the Role

We are seeking a detail-oriented and organized Medical Administrative Assistant to support our therapy clinic’s daily operations. This role is vital in ensuring that clients, therapists, and insurance providers are coordinated efficiently and professionally.

Key Responsibilities

Client Communication :

Answer incoming calls and respond to voicemails promptly and professionally.

Schedule new client intakes and match them with the appropriate therapist.

Provide friendly, informed assistance to clients regarding appointments and required paperwork.

Administrative Coordination :

Track client intake paperwork and ensure all forms are completed before the first appointment.

Maintain organized records and documentation.

Assist therapists and administrative staff with general office tasks as needed.

Insurance and Billing Support :

Contact insurance companies to verify coverage and authorization for services.

Follow up on denied claims or unpaid balances.

Chase down payments and assist in managing billing discrepancies.

Qualifications

Prior experience in a medical, behavioral health, or administrative office is preferred.

Strong organizational and time management skills.

Excellent phone etiquette and interpersonal communication skills.

Ability to handle confidential information with discretion.

Experience working with insurance companies (authorizations, claims, coverage verification) preferred.

Proficiency with office software (e.g., Google Workspace, Microsoft Office, or EMR systems).

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

ZR_29008_JOB

Requirements

Advanced proficiency in QuickBooks Online HR experience with an AU-based client / company Strong understanding of Australian bookkeeping practices, including BAS Excellent communication and documentation skills Detail-oriented, self-managed, and highly organized Ability to proactively identify and solve problems Previous experience supporting trade businesses is a strong advantage Independent Contractor Perks Permanent remote role with a collaborative team culture Opportunity to make a meaningful impact on business growth and stability Access to backup support and documented processes for smooth operations Be part of a company that values proactive communication and reliability Immediate hiring ZR_24527_JOB