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IT Support

Elevate Calls IncManila, NCR, Philippines

30+ days ago

Job type

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Job description

Job Title : IT Support Specialist

Job Description :

is currently seeking an IT Support Specialist to join our growing team. In this role, you will play a critical part in supporting our internal staff and external clients with their computer systems, networks, and software applications. You will troubleshoot technical issues, perform maintenance and updates, and provide user training as needed. This position requires strong technical aptitude, exceptional communication skills, and a commitment to delivering high-quality support services.

Responsibilities :

Provide first level technical support to end users via email, phone, or in person
Diagnose and resolve hardware and software issues for Windows PCs, Macs, smartphones, tablets, and printers
Install, configure, and maintain software applications and operating system images
Configure and administer network equipment such as routers, switches, firewalls, and wireless access points
Perform backup and recovery procedures for servers and desktops

Train end users on how to use software applications and basic computing concepts

Participate in after-hours on-call rotation for emergency response to critical issues

Requirements :

Associates Degree in Computer Science or related field OR significant prior experience working in IT support

Knowledge of networking principles, protocols, and standards

Knowledge in SAML, Oauth2 or OpenConnect

Familiarity with enterprise software suites such as Microsoft Office 365, Salesforce, and Google G Suite

Knowledge on identity service / SSO like OKTA, Keycloak, Amazon Webservices etc...

Working knowledge of virtualization technologies like VMware vSphere and Hyper-V. Worked on platform like Azure and virtual Microsoft setups.

Knowledge Azure AD / Active Directory.

Programming Knowledge is a plus : Languages such as C++, Python, HTML, CSS, PHP.

Apply now! Send your resume jobs@elevatecalls.com

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It Support • Manila, NCR, Philippines

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