Call Center - Cebu

Key Responsibilities :

Answer incoming calls promptly and professionally.

Handle customer inquiries, complaints, and requests with patience and efficiency.

Provide accurate information about products, services, and company policies.

Process orders, applications, or transactions as required.

Escalate complex issues to higher support levels when necessary.

Maintain a positive and empathetic attitude toward customers at all times.

Meet performance targets such as call handling time, quality, and customer satisfaction.

Accurately document customer interactions in the system.

Follow company procedures, scripts, and compliance requirements.

Qualifications :

High school diploma, vocational course, or college level / graduate.

Strong verbal and written communication skills in English (and / or required language).

Basic computer navigation and typing skills.

Ability to work under pressure in a fast-paced environment.

Customer service-oriented with good problem-solving skills.

Willing to work on shifting schedules, weekends, and holidays.

BPO experience is an advantage but not required (fresh graduates are welcome).

Benefits :

Competitive salary package

Performance incentives and bonuses

HMO coverage and paid leaves

Career growth and development opportunities