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Call Center Agent (Travel Consultant) -Cebu City
TASQ Staffing SolutionsCebu City, Cebu, Philippines11 days ago
Job type
- Quick Apply
Job descriptionExperience : 2 to 4 years of relevant experience as a Travel Consultant or in a similar role within the travel industry. Experience handling escalated cases and direct passenger communication is an advantage. Education : Bachelor's degree in Tourism, Hospitality Management, or a related field (preferred). Technical Skills : Familiarity with GDS platforms such as Amadeus, Sabre, or Galileo is a strong advantage. Proficient in Microsoft Office Suite and online booking / reservation tools. Core Competencies : Excellent communication, negotiation, and problem-solving skills. Strong attention to detail and ability to perform well under pressure. Capable of multitasking and efficiently managing multiple client inquiries. 10 VL, 10 SL, 5EL HMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent)
About the job Travel Consultant (Cebu) | Onsite
Work Setup : Onsite (Cebu City)
Shift : No Fixed Schedule
Responsibilities :
- Provide Expert Travel Consultation : Advise clients on destinations, transportation, accommodations, travel requirements, and travel insurance options.
- Handle Travel Bookings : Book flights, hotels, transfers, cruises, and tour packages based on client preferences, schedules, and budget.
- Manage Customer Service & Escalations : Communicate directly with passengers to address concerns, resolve issues, and offer practical travel solutions.
- Ensure Regulatory Compliance : Provide accurate, up-to-date information regarding travel regulations, visas, and other entry policies.
- Supplier Coordination : Liaise with airlines, hotels, tour operators, and transportation providers to confirm bookings and ensure smooth logistics.
- Administrative Duties : Prepare detailed travel documentation, reports, and maintain accurate and confidential client records.
Qualifications & Requirements :
Benefits :
Upon regularization :
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Call Center Agent • Cebu City, Cebu, Philippines
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