Front Desk Supervisor

Responsible for leading the Guest Service Associate team by overseeing shift operations, scheduling staff, auditing performance, and ensuring a high level of guest service across all shifts. This role requires a proactive, hands-on leader who can adapt to operational needs and uphold service excellence.

Primary Duties and Responsibilities :

Supervise and support the GSA team during all operational hours.

Conduct audits to ensure GSAs adhere to operational procedures and service standards.

Cover shifts in the absence of GSAs to avoid service gaps.

Review shift reports and investigate any reported issues or concerns.

Actively participate in team training, coaching, and performance evaluations.

Coordinate with other departments to resolve guest issues or special requests.